Xbox Series X and LG CX OLED - Black screen on 4K UHD Blu-rays after a short period

Discus and support Xbox Series X and LG CX OLED - Black screen on 4K UHD Blu-rays after a short period in XboX Insiders to solve the problem; I have had this issue since the Series X launched on November 10th 2020 and I'm going to include videos of it in action. During playback of certain... Discussion in 'XboX Insiders' started by /u/luckyknight79, Oct 21, 2021.

  1. /u/luckyknight79
    /u/luckyknight79 Guest

    Xbox Series X and LG CX OLED - Black screen on 4K UHD Blu-rays after a short period


    I have had this issue since the Series X launched on November 10th 2020 and I'm going to include videos of it in action.

    During playback of certain UHD blu-rays, for example Star Wars: New Hope, Star Wars: Return of the Jedi, Ghostbusters 2 the screen will go black. This with the LG CX 55 inch OLED TV with firmware 4.10.30.

    With the film still playing in the background, I can still open up the Xbox guide, as well as the Blu-Ray menus to pause the film etc. but the video is still black. Removing the disk, clearing the persistent blu-ray cache, rebooting the Xbox are "fixes" I've tried but not always successful.

    Playback is via the included HDMI cable with the Series X and I have also tried a different certified HDMI 2.1 cable and the issue still exists.

    Playback is at 24 Hz which is the correct format for playback of 4k UHD Blu-rays. All my video playback settings make zero difference e.g. VRR on/off, 60Hz/120Hz etc.

    I've tried reporting this issue to Microsoft through "Report a problem" on the Xbox, e-mail, twitter and so far I've never had any response. Is anyone from Microsoft actually reading this? It's been broken for 11 months! I feel really ripped off money wise. Gaming at 4K 120Hz works just fine. Never had a gaming issue!

    Ghostbusters 2:

    https://www.dropbox.com/s/j6f9ii2hz9d0wcs/20210113_221503_1.mp4?dl=0

    Star Wars: New Hope

    https://www.dropbox.com/s/47093nil2k0a32q/20210725_205158_1.mp4?dl=0

    Star Wars: Return of the Jedi

    https://www.dropbox.com/s/d0futpooz46p4j1/20211020_115832.mp4?dl=0

    submitted by /u/luckyknight79
    [link] [comments]
     
    /u/luckyknight79, Oct 21, 2021
    #1
  2. Guzzisan Win User

    Xbox Series X audio stutter

    Similar issue for me. Have xbox series x connected to lg cx and cx connected via e-arc to tsr-700 receiver and 5.1.2 system. Even booting up the console the audio cuts in and out/ stutters! Tried watching some uhd blu rays and same issue. It comes and
    goes, not constant, but very frustrating
  3. Uncaring Priest Win User

    4K UHD Black screen on series x with LG oled 55 CX

    Hi I have already tried this and it doesn't resolve the issue. I should also point out that this is my second series x as I sold the first as the blu ray would not work and its exactly the same on this console also.
  4. XBF Meryem R Win User

    4K UHD Black screen on series x with LG oled 55 CX

  5. AssassinGuy1288 Win User

    Xbox Series X - Black screen while sound is still playing

    I'm having the same issue last night while watch a 4k movie using the disc drive. The movie would go black and the audio audio would resume and a few seconds later the image would return. Sometimes the image would disappear and not come back until I turned the console off.

    I have an Xbox series X running with an LG CX 65" 4K UHD HDR OLED TV. I really hope there is a fix for this. It was disappointing that I had to stream the movie from my tv rather using the disc version with the Xbox.
  6. BremerDanGorst Win User

    4k UHD Blu Ray Disc Not Working on Xbox One X

    In the same situation as this, guy. We bought xbox one x, same LG B7 tv, and four 4k UHD blu rays two days ago. Only 1 of the blurays works and the other 3 freeze their video after 1 second, but the sound keeps playing.
Thema:

Xbox Series X and LG CX OLED - Black screen on 4K UHD Blu-rays after a short period

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