XBOX SERIES X 2ND BROKEN DISC DRIVE IN 1 YEAR 3 MONTH

I've been in the program for 3 years and 1 month. I'm level 3 and I still don't have this on my series X..

It actually does. I got the Series X this holiday at $349, and the same disc is working perfectly. I have determined that the Xbox One X disc drive is trying to read Cross Gen discs differently than Xbox One discs. The disc drive on the Series X doesn’t have this issue. You might need a new disc or you might need to send your Series X for maintenance.

series x has disc drive and the series s does not

smart delivery is so it downloads the content for the specific console

hence why the game case has series x and xbox one advertised on it. the disc can be used in series x and xbox one consoles, the series s does not have a drive therefore requires digital purchase.

You have names mixed up. There are no consoles named the Xbox One Series S or Xbox One Series X.

The Xbox One/One S/One X all have a disc drive.

The Xbox One S All Digital Edition does not have a disc drive.

The Xbox Series X has a disc drive.

The Xbox Series S does not have a disc drive.

All the consoles can play backward compatible games. The Series S and One S all digital edition can only play games digitally downloaded.

The other consoles can play games from disc and from digitally downloaded,

I hope this clears things up for you.

It was not the hard drive, but the disc drive, my console can't read disc. And my warranty expired since my new console had 3 months after they change it! The 1st series x was changed even if my warranty was expired, but the employee I got on chat, push my case to higher level because of the particularity of my case. And it was accepted and they give me a 1 month extension on the warranty so I could get my series x changed. I told that to the xbox support employee today and he was saying that it cannot happen and it didn't happen. He have my info and I even have the email they sent me the day it was accepted. With details about the warranty extension! This story is a joke. I'm gonna do something about it, but for the moment, I'm waiting for my console to be repaired and using my old xbox one!