XBOX Series S/X Controller Smoking - Burning Plastic

Discus and support XBOX Series S/X Controller Smoking - Burning Plastic in XBoX on Consoles to solve the problem; Hey all I am having a problem with my new design lab controller my dad purchased before he passed away, I opened the box yesterday placed the new... Discussion in 'XBoX on Consoles' started by Martin Dubyah, Aug 1, 2022.

  1. Martin Dubyah
    Martin Dubyah Guest

    XBOX Series S/X Controller Smoking - Burning Plastic


    Hey all I am having a problem with my new design lab controller my dad purchased before he passed away, I opened the box yesterday placed the new batteries in and it worked for an hour or so before the D-pad got really hot and smelt like something burning an a little puff of smoke came out.

    Now it isn't turning on and support is impossible to get through to, it keeps saying "There is a problem our end, we are working hard to fix it"

    Please can someone point me in the direction to get this sorted please as the controller means a lot to me.

    Many thanks

    Also forgot to mention the batteries were red hot when I removed them, really worried.

    :)
     
    Martin Dubyah, Aug 1, 2022
    #1
  2. JosefLBohorquez Win User

    XBOX Series S/X Controller Smoking - Burning Plastic

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Martin

    Sorry to hear that you're not able to proceed with the warranty for your controller

    As Lucas said, here in the forums is not possible to help you specifically with this concern due no one Microsoft agent can manually request the warranty for you due to privacy and security policies

    As far as I know callback service is active for UK.

    Please in that case ask to someone who you trust to try from their side using your account.

    Or you can try starting a chat using the Get Help app with a Windows PC
  3. Martin Dubyah Win User

    XBOX Series S/X Controller Smoking - Burning Plastic

    how long do i need to wait, this has been happening since the 31st an still no help. they know these controllers are a fire hazard but yet we keep getting ignored an post get deleted as if by magic lol
  4. Martin Dubyah Win User

    XBOX Series S/X Controller Smoking - Burning Plastic

    yes still happening, sorry for the delay in replying just got home.
  5. Lucas Lauer Win User

    XBOX Series S/X Controller Smoking - Burning Plastic

    This happens both when requesting a callback or trying to chat with a live agent?
  6. Martin Dubyah Win User

    XBOX Series S/X Controller Smoking - Burning Plastic

    i have tried every category but it says the same every time, I DONT HAVE A DIFFERENT NUMBER.

    please read my replies before replying. i cant understand why people reply if you cant help, you dont understand how stressful this is for me.

    thank you
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XBOX Series S/X Controller Smoking - Burning Plastic

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