Xbox series s won't set up after factory reset

Hi Jaycee373, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, try uninstalling your current XBOX app on your phone or clear its cache, restart the console, and try doing the setup again.

For more information: https://support.xbox.com/help/hardware-network/getting-started-set-up/set-up-new-series-x-s

Hello, My name is David. I am an independent advisor, happy to help you today.

To help you resolve this issue, I suggest the following steps:

Check your account settings, go to Xbox Series S settings and navigate to the Account section. Make sure your account is set as the primary account in the console. You can also review the account details and make sure they match your desired settings, such as profile picture, email, and background.

We'll also try to sign out of your account on Xbox Series S and then sign back in. This can help update account settings and potentially resolve any sync issues.

We also tried deleting and re-adding the account: If the problem persists, you can try deleting your Xbox Series S account and then re-add it. This process will require you to sign in again with your account credentials and may help reset any incorrect settings.

Finally you can try resetting the console to factory settings: if the above steps do not solve the problem, you may need to perform a factory reset on your Xbox Series S. This will restore the console to its original settings and remove all accounts and data. . Please note that performing a factory reset will delete all locally saved data, so be sure to back up all important files before proceeding.

Here's how you can do it:

1. On the Xbox Series S Home screen, press the Xbox button on your controller to open the guide.
2. Navigate to the profile picture in the top-left corner and select it.
3. From the dropdown menu, select "Settings."
4. In the Settings menu, choose the "System" tab.
5. Select "Console Info" and then "Reset console."
6. Choose between the options "Reset and remove everything" or "Reset and keep my games & apps" based on your preference. The former will remove all data, while the latter will keep your installed games and apps.
7. Follow the on-screen prompts to confirm the factory reset and initiate the process.

Remember, performing a factory reset should only be done as a last resort, as it will remove all locally saved data on the console.

I hope this helps.
Best regards.

"reset everything even did a factory reset"

Is the console connected to the xbox network?

Have you set up the console with your account after the factory refresh?

Have you tried a factory reset and try doing an offline system update ? To me it seems you corrupted the os on the xbox installed to the internal drive. If you interrupted the update. So i suggest doing a fresh system update while offline after a factory reset. Apart from that any change in the boot animation aka the boot logo when you first boot up the xbox. The time it takes to get to the dashboard before and after this happened. That happened to my xbox series s regardless of being in standby and powersaving.

Sorry to hear of your issues with the new console. Have you tried resetting it to factory settings, see if that will help. Instructions to do this can be found here

https://support.xbox.com/en-US/help/hardware-network/console/reset-console-to-factory-defaults

It applies to both Xbox One & Xbox Series X|S