Xbox series S tells me that I already own Netflix when I try to install

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

This is odd because there are multiple reports now in regard to the same issue.

To clarify, were you able to check "My games and apps" > Full Library > Owned apps?



Also, you should be able to install the app through Microsoft Store itself.

Hi thank you for replying. Yes that was included in the trilogy I bought. I just checked my account purchases and it's definitely in there. When I check in the store on xbox it says it's included with game pass and next to that buy to own rather than the usual you own this and if I click buy to own it tells me you already own this. Also in the store under the trilogy where it says in this bundle everything says owned except the hitman 3 access pass: hitman 2 standard but if I click on it and press buy now it tells me I already own it but it just won't install. It lets me try to install maybe because it on game pass but it won't install.

Hi,

When you run a game on either an Xbox One or Series X/S it first looks to see if you own the licence (digital). If you don't own a digital license the console will check for a disc. But as the Series S has no optical Blu-ray Drive it will display a message
and the game will not run.

Other installed games - regardless of how they got on the storage device - that also can be purchased from the Xbox Store won't need to downloaded again. Purchasing an already installed game will convert it to a digital license.

But you will have to buy any pre-installed games if you don't own them digitally.

But when i try to start up netflix it tells me that xbox live is required

The problem I have is when I go to the store it tells me I own it, but when I try to play it , it tells me I don't own it and sends me back to the store!!?? I have rebooted uninstalled, re installed... I don't get it HELP PLEASE