Xbox series S tells me that I already own Netflix when I try to install

Discus and support Xbox series S tells me that I already own Netflix when I try to install in XBoX Games and Apps to solve the problem; I’m trying to download Netflix onto my Xbox series S. when I press the “get” button is appears with a message telling me that I already own it, but... Discussion in 'XBoX Games and Apps' started by Purpanda68, May 26, 2023.

  1. Purpanda68
    Purpanda68 Guest

    Xbox series S tells me that I already own Netflix when I try to install


    I’m trying to download Netflix onto my Xbox series S. when I press the “get” button is appears with a message telling me that I already own it, but when I check my games and app page, Netflix does not appear, even when I search it. I’ve tried to download other entertainment apps and find the same message appears for NOWtv, but I am able to download apps like disney+ and prime video. I have tried hard restarting my Xbox, resetting the console, changing my region, clearing the alternative MAC address option. Does anybody have any other ideas?

    :)
     
    Purpanda68, May 26, 2023
    #1
  2. Kevin Lloyd1 Win User

    Xbox series S tells me that I already own Netflix when I try to install on NEW XBOX S

    Same issue with my series x. Tried all options on these threads, even a factory reset. Still says I own Netflix, when it’s nowhere to be found. What’s the deal??
  3. RainingRoses Win User

    Xbox series S tells me that I already own Netflix when I try to install on NEW XBOX S

    Hello,

    Sorry for not sharing an update on this earlier. There was a delay in communication between all the teams involved.

    I’ve just been notified that this issue was resolved a little while ago, but let me know if you’re still not able to install Netflix (or anything else).
  4. Iron Heart1 Win User

    Xbox series S tells me that I already own Netflix when I try to install on NEW XBOX S

    I was getting frustrated because I was trying to download Hulu and Netflix and getting this error. Says Get Free, then click on that in the Microsoft store on my brand new Xbox Series S and it says Looks like you already own this and to see it in My Games & Apps or Full Library. I am like huh? Because I never downloaded them before. I go check and they are not listed as owned, obviously. At first I thought this had something to do with me activating Game Pass Ultimate because when I first got the system I downloaded YouTube from the store then activated Game Pass Ultimate to play games at a later time. However, after seeing this thread I don't think this is the issue. I just tried downloading Tubi and Freevee and those worked fine but still no luck with Hulu or Netflix. I would think Microsoft would want to fix this ASAP because of no one download these apps, they would lose revenue. Am very disappointed ngl. I hope they fix this soon.
  5. Karl Wagner Win User

    Xbox series S tells me that I already own Netflix when I try to install on NEW XBOX S

    How long till outage is fixed cause I am getting that also
  6. RainingRoses Win User

    Xbox series S tells me that I already own Netflix when I try to install on NEW XBOX S

    There unfortunately seems to be an outage affecting the ability to install Netflix on Xbox One and Series X|S consoles, and this would explain why any troubleshooting hasn’t made a difference. There are also multiple recent threads discussing this issue.

    I’ve reported this to the team, just waiting on a response. I’ll share an update here as soon as I have one :)
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Xbox series S tells me that I already own Netflix when I try to install

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