Xbox series s reset itself why

And my Xbox subscription ran out like 40 some days ago but when I went back to playing on the console I was able to access games online and everything without a subscription like call of duty modern warfare 2 I was able to play that online without an subscription to Xbox unlimited I normally have a subscription but I was away for 40 days then I upgraded my entertainment center in room unplugged it moved it and now all the sudden I can't access it I just was playing it the other day with no issues and then bam full factory reset on its own which made no sense log me onto every profile and I had to load all of my games and apps all back in and it set my home screen and everything back to its original way I have no idea why this happened and I expect this not to continue to happen or I go back to PlayStation

Hi, my name is Ezequiel and thank you for your question and for reaching out.

Hello tyler stover how are you?

Most likely your console did a reset due to some sort of system error.

Although this happens rarely.

Is your console normal now?

Hello, MRYKBM. I’m Arturo, and I’ll be glad to provide some assistance with your concern today.

Usually, your Xbox can be factory reset only if you select the option, MRYKBM. However, would I know if this procedure happened again, after reinstalling some games?

In addition to that, did you not know if maybe a friend or family member did this procedure without letting you know?

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help with your console problem.

Have you already tried doing a reset on your console?

Let's refresh the console's system cache and see if this could help.

NOTE: This will remove the profiles on your console, make sure that you remember the email and password to your account.

No data or game saves will be lost doing this, everything is backed up to the cloud servers.

1. Press the Xbox button to open the guide.

2. Select Settings.

3. Select System.

4. Select Console info

5. Select Reset console.

6. Select Reset and keep my games & apps

This will also help sync the data on your console properly.

If this does not help, I suggest doing a reset and choose the delete everything option as the last resort before we can say that this is already a hardware problem and would need to be serviced.

For service option, you can check by registering the console here:

https://account.microsoft.com/devices/

If your console is still within the warranty period, everything should be free.

If the gamescore is missing from games on the Xbox One or Series S/X it's a random glitch that happens occasionally and usually will fix itself on its own after a few days.

If it's from 360 games, it could be a gamerscore reset.