xbox series S is a referb, doesn't allow me to play online games smoothly

Hello purpleSnorkle,

We have not heard anything from you since our last reply. Please do not hesitate to create a new thread if you have new concerns. We hope that we have answered the issue you reported to us. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you have dedicated to post here in Xbox Forums.

Regards,

Hello purpleSnorkle,

We understand your sentiment with your experience in playing online games using Xbox Series S. This is not the experience that Microsoft wishes you to have. Let us check on this together and sort this out in timely manner.

Based on your description, you experience glitches with the game and does not allow you to do multiplayer. To help you with your concern, we would like to ask for few details however should you choose to process refund for the subscription and product please see the reference below:

May we ask for a screenshot of the issue? Please conceal any personal information.

May we ask for the NAT Type and Multiplayer settings in your Xbox Console? Here are the steps:

1. Press the Xbox button to open the guide.
   
2. Select Profile & system > Settings > General > Network settings.
   
3. Check NAT Type and Multiplayer.
   
4. Let us know if you notice any error message/code.
   

When did this issue happen? Did we install recent update in your Console?

Refund process:

Please go to this link and read the notes for refund request - Request a refund for digital games | Xbox Support.

Here are some resources that you may check for your reference:

Network settings on the Xbox console | Xbox Support

Troubleshoot your Xbox network connection

NAT type on Windows displays "Teredo is unable to qualify" | Xbox Support

Troubleshoot NAT errors and multiplayer game issues | Xbox Support

How do multiplayer games and communication work for cross-network play? | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello purpleSnorkle,

We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation.

Regards,

I own the game on the Xbox series x but it won't allow me to connect the game to my profile which is on the Xbox series x and so it does not let me play online, If that makes sense.

it's already runs smoothly at 30fps on series x and s