Xbox Series S : Green Screen

NesuNetjer · Aug 8, 2022

My Xbox Series S console boots up to a green screen. It is connected to my TV via HDMI. I tried switching the HDMI ports, performed a soft reset, and a hard reset, but the green screen remains.

The device does appear to be working behind the green screen. I used the Xbox app on Android to remotely start an installed game on the console and I could hear it begin on the TV speakers. However, I can only see the green screen displayed. I purchased this console just over a month ago.

Is there something I can do to fix this, or is this a hardware issue that requires a return order?

:)

StuartATrueRed

Microsoft haven't said it is. I believe the green Xbox One startup screen will stay, and the Xbox Series X/S will get the new Xbox boot up screen.

[ A J ]

Hi, NesuNetjer! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you've been experiencing some issues with your console.

In addition to the troubleshooting steps you tried, here are some other possible solutions for this kind of problem:

• Try using a different HDMI cable.

• If possible, try using a different TV.

• Disable all of your TV's visual enhancement features such as HDR/Dolby Vision.

• Power cycle your console.

- Press and hold your console's power button until it shuts down.

- Unplug the power cord from your console for 3 minutes.

- Plug everything back together and turn your console on.

• Boot your console in low-resolution mode:

- Press and hold your console's power button until it shuts down.

- Press and hold the Xbox button and the Bind button until you hear a beep to turn on the console. You’ll hear one beep right away and a second beep 10 seconds later. The power light will flash on before the second beep. Do not let go until the second beep occurs.

• If you can use remote play to navigate your console's menus, I'd suggest going to Settings > General > TV & Display options > Video modes > and disabling all HDR options.

• You could also try doing a soft factory reset by going to Settings > System > Console Info > Reset Xbox > Keep games and apps.

Just keep in mind you will need an internet connection and your account details (email and password) to set the console back up.

*** Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not synchronized with Xbox Live will be lost. If your console has been constantly connected to the internet and Xbox Live services, your saved data should be backed up on the cloud.

_________________________________________________________

Please let me know if one of these works for you.

Best regards.

OpticRJames

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Since you have done the factory reset already, the next step that I can recommend here is to do the offline system update method. Please follow the steps from this link, https://support.xbox.com/en-US/help/hardware-ne....

NesuNetjer

Thanks!

Booting the console in low-resolution mode appears to have solved the problem. The console is now working normally.

Again, thanks for the help!

JacobKimbel

Xbox one series s, it is not part of the insider program, the screen reads: preparing console, it loads up to 61% and freezes on 61%. No other devices. And my xbox was taking basically 12 years to boot up this morning and so I did a power reset and that didn't work and a couple times the green xbox one screen would pop up and 5 minutes later disappear to a black screen.

Xbox Series S : Green Screen