Xbox Series S Froze on grey screen

I did all that an it’s been resetting for at least 4 hours an it’s been stuck on a grey screen I’ve been thinking it’s just been resetting an it’s just been doing that but I just played it last night and this morning an it just decided to do it outta the blue so anyways did all that an it’s just been stuck on it I thought it froze so I started the process again I’ve waited even longer an it’s still on a grey screen as if it’s on but just showing no screen an no it’s not the hdmi or power cord so what is it that I do now??

Hello MAGALI CABROL,

Thank you for posting in Microsoft Community.

We understand that you're experiencing issues with your Xbox Series X. A grey screen issue can be caused by a variety of factors, including a faulty HDMI cable, incorrect display settings, or a problem with the console's hardware. Let us check on this together and sort this out in timely manner for you to get back to gaming.

Do you mind providing us a screenshot of the issue? Please conceal your personal information like gamertag, email account and full name.

Here are some steps you can try to resolve the issue:

1. Check your HDMI cable: Make sure that your HDMI cable is properly connected to both your Xbox Series X and your TV or monitor. Try using a different HDMI cable to see if that resolves the issue. Also, can you try different TV to see if issue opersist?



2. Check your display settings: Go to Settings > General > TV & display options and make sure that your display settings are configured correctly. You may need to adjust the resolution or refresh rate to match your TV or monitor.



3. Restart your console: Try restarting your Xbox Series X by holding down the power button for 10 seconds until it turns off, then turn it back on again.



4. Reset your console: If the issue persists, you may need to reset your Xbox Series X to its factory settings. Go to Settings > System > Console info > Reset console and choose the option to reset your console while keeping your games and apps.



We look forward to your update.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Good day!



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

The opton of report a problem perfectly works in you region, here in Brasil (with "s" please) it just load and enter in a looping, in xbox series x with a 250mb/s optical fiber internet. Plus, the game hardspace shipbreaker froze not only in quick resume, it froze if is put in second plan. The quick resume is just one of it's problems. Its remind me the playstation 3 era, in Fallout 3 and Fallout new vegas, that frozen everytime, and just if look for them.

Crashing to desktop 4 times during load screens Xbox series S