Xbox series S doesn't recognize headset/headphone.

GusMF · May 16, 2022

Hello. I've been using a Series S console for a month, I have two original controllers. I did the steps to completely restart the console, the controls are up to date, I tested 3 different headphones (all working on other devices), and even then the console/controller does not recognize it! What else is there to do?

:)

GusMF

Yes, as described (Power Reset).

I'm not using an adapter, but connecting directly to input P2 (bottom left).

On another Xbox Series S from a friend, my headphones worked.

Lucas Lauer

Ok, I understand. When you said that you restarted the console, do you mean a Power Reset? Like unplugging all cables, waiting for 3 minutes and plug them in again?

You are using a Headset Adapter on your controllers, right? Did you tested it on other console but with the same Adapter to see if it's not the problem?

GusMF

Yeah, it worked!

Thank you, Lucas!

Lucas Lauer

Hello, GusMF. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

Are you using a Wireless headset or are you connecting it to the controller?

Also, none of the 3 headsets tested (which are working fine on other devices) are being recognized on this Xbox Series S console?

GusMF

Hi, Lucas. They are not wireless.

Two are headphones (Samsung and Motorola) and a JBL headset. P2 cables 3.5mm.

Yes, none were recognized.

Thanks in advance.

Xbox series S doesn't recognize headset/headphone.