Xbox series S controller won’t respond.

The controller connects fine to the Xbox, I even used the Xbox button on the controller to turn on the Xbox itself. When everything is powered up It does not register any inputs. I can’t navigate the menu or select any options even though the controller is on and connected.

I updated the firmware on the controller and have done a power cycle multiple times and still it does not work.

Has anyone else encountered something like this? If so , what else can I do to solve this problem?

have you tried to hold the sync button down twice and factory reset the controller ???

The console won't respond to the control, so your response is to use the control to navigate through system settings... seriously?

Hi Nicka_2022! My name is Ricardo an independent advisor ready to help you with this situation!

Have you tried using the controller trough USB? Is another USB device plugged?

Try to restore keeping games and apps, please be sure that you know your account email and password:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console screen, you'll see three option use this one, be sure you remember the email and password of you're accounts:

Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps

how do you expect me to update the controller when the buttons aren’t working ?

Controller is up to date as I always check this

Hi, Braydon. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the steps one at a time to sort out the issue.

Solution 1: Update your controller

If your controller connects when using a USB cable but doesn't stay connected after removing the cable, reconnect the cable and see if there’s an update available for your controller:

Press the Xbox button  to open the guide.

Under Profile & system, select Settings.

Under Devices & connections, select Accessories.

On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller.

If it says there’s no update available, your controller is current. If it says “Update,” follow the steps provided.

Once your controller is updated, disconnect the USB cable and try connecting wirelessly again.

Solution 2: Check your controller's button mapping settings.

If you’re seeing unexpected controller behavior across all game and apps, it could mean that your controller button configuration has been remapped. To check your current controller button settings:

Press the Xbox button  to open the guide.

Under Profile & system, select Settings.

Under Devices & connections, select Accessories.

On the Xbox Wireless Controller screen, select Configure.

Carefully review the current mapping for each of the buttons on your controller. You can also select Restore to default to set the controller back to its original button mapping.

If the above steps don't work, please use this link to request a replacement for your controller, https://support.xbox.com/en-US/help/hardware-ne...