xbox series s connection issues after switching provider

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Osofrenchbulldo, If you have already tried changing your Ethernet cable, try changing it for another one and then follow the procedures below.

Xbox One reset keeping Games:

Press the Xbox button to open the panel.

Select system > Settings > System > Console Information

Select Reset console.

Restore and maintain my games and apps.

Rest assured, you won't miss games or saves

Note: You need to know the email and passwords of your accounts when performing this reset.

Also for more information my Xbox series s will connect to this internet. And after contacting t mobile they said it was not an issue on their side.

Hello Smooest,

Thank you for reaching out to us about your issue!

Can you provide more context about your issues so we can have a better understanding of it?

Is the game that you're playing an Xbox 360 game downloaded onto the Xbox Series S or is it newer?

What game(s) are you experiencing this issue with?

Are you referring to an in-game profile that's still signed into the game after switching accounts? (Ex: Dad account is signing into the game and loads in-game profile. Dad switches from his account to son's account and Dad's in-game profile is still signed in)

"I have an Xbox Series X, PS5, and a Switch connected to this TV."

Define Switch. If it's a physical switch, that may be the issue.

Is 250V supply ok for series s?

The Series S along with the Series X is multi-voltage which it means it works anywhere around the world.

Is there any battery in series s (like Nintendo switch)?

The Series S only works from a mains supply. It does not contain a battery. It must also be connected to a TV or Monitor.