Xbox series S connected to the internet but can’t play online

Xbox One S, not series S. And I just tried and it says it connected on my phone but “can’t connect to the internet”,on my xbox

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Seems like you have performed all the necessary steps. Do you have a different network connection that we can try to use such as a mobile hotspot? If yes, kindly test it out and check if there will be an improvement.

There are a few things you can try to reduce the latency on your Xbox Series S:

Check your internet connection: Make sure your internet connection is stable and fast enough for online gaming. You can check the speed and stability of your connection by visiting a speed test website.

Restart your Xbox Series S and modem/router: Sometimes, restarting your devices can help resolve connectivity issues.

Change your DNS server: You can try changing the DNS server on your Xbox Series S to a more reliable one. Some popular public DNS servers include Google DNS (8.8.8.8) and Cloudflare DNS (1.1.1.1).

Disable network throttling: Some internet service providers (ISPs) may throttle your bandwidth when using online gaming services. You can contact your ISP to see if they are doing this and ask them to remove the throttling.

Use a wired connection: If you're using a wireless connection, try connecting your Xbox Series S to your router with an Ethernet cable. This can help improve stability and reduce latency.

If none of these solutions work, you may need to contact Xbox support for further assistance.

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