Xbox Series S - 0x80072F8F in setup

HeyItzRare · Mar 30, 2021

Hi, Microsoft community!

I was lucky enough to get my hands on an Xbox Series S - however, I ran into an issue while setting it up. When the console goes to check for an update, I repeatedly get the following error:

--

There was a problem with the update

You need this update to use your console, but something went wrong. For help, visit xbox.com/xboxone/update/help.

Console ID: [REDACTED]

Error code: 0x80072F8F 0x00000000 0x00000201

--

Even after:

Power cycling the console,

Attempting an offline system update using the OSU1 provided by Xbox Support, and

Resetting using both methods,

I haven't had any luck in getting past this screen. Is my console broken, or is it a server-side issue? Is there any way to fix this without sending the console back less than 24 hours after getting it?

My OS version is 10.0.19041.6737 (xb_flt_2103vb.210304-1945), and my Shell version is 2103.0.2103.4001, if you need it.

Thank you so much!

:)

chronic8000

It's also interesting as it can connect just fine on Ethernet. I can see the activity light flickering away showing it's connected at the switch when it's trying to check for updates. Just takes 5 minutes before it gives up and comes up with the error. People got exactly the same error on XBOX ONE back in 2019! That turned out to be an issue with XBOX LIVE! I have even done manual offline firmware update and still the classic Microsoft "Checking for updates..." but can't actually use the console.

chronic8000

so you say there are no issues but the xbox says different when I run network test.

Ricardo Lechuga

Currently that's not an issue on Xbox live, and happens often due to network issues, but if thats not the case, and even doing the offline update process keeps happening, there's a problem in the console

Ricardo Lechuga

That's a post on December 2019, that issue have been solved long time ago,

Follow these steps to request the service:

Sign in to the Device service and repair page with your Microsoft account credentials.

https://account.microsoft.com/devices/select-de...

****If your device doesn't appear, add it

Select the device that you want repaired.

Follow the onscreen steps to complete your service order request

Ricardo Lechuga

You mentioned a hotspot but not a mobile hotspot that would be with a mobile phone

The issue is not the app or the setup, is the update so that's probably a network issue

If nothing works

Follow these steps to request the service:

Sign in to the Device service and repair page with your Microsoft account credentials.

https://account.microsoft.com/devices/select-de...

****If your device doesn't appear, add it

Select the device that you want repaired.

Follow the onscreen steps to complete your service order request

Xbox Series S - 0x80072F8F in setup