Xbox se apaga solo mientras estoy jugando [Translation - Xbox goes off alone while I'm...

I own the original xbox one

Hiya!

Paul from the Xbox Forums Team here to assist, it sounds like you're experiencing an issue with the console shutting off unexpectedly. I definitely understand how problematic of an issue this can be. Which console do you own? The original Xbox one, One S,
or One X? We would like some more information to better assist you.

Happy Gaming!

Paul Xbox Forums Team!

Hi Alan,

Thanks for getting back to us! We suggest (if it hasn't already been done) a reset of the console
since the problem might be on the actual OS of the console so we would suggest a
Soft Factory Reset(while keeping games and apps)
Before resetting your console make sure of the following:

• There is a stable network connection.
  
• The information for all profiles is known (email and passwords)
  
  
  

Once the setup is complete it will ask if we want to keep settings or manual setup let's do
manual setup.

Give it a shot and let us know of any changes!

Intenta hacer un borrado de cache. Pon tu dedo en el botón de inicio de la consola por 10 segundos hasta que se apague. Luego espera otros 30 y vuélvela a encender. Después de hacer esto intenta reinstala el juego. Espero que te haya funcionado .

[Mod Translation: Try to do a cache deletion. Put your finger on the console Start button for 10 seconds until it turns off. Then wait another 30 and back to turn it on. After doing this try reinstall the game. I hope it worked for you .]

hola me compre una consola en brasil y cuando llege a la argentina que no es la misma corriente eletrica y cambien el trasformador y tengo un problema que cuando estoy jugando se me apaga la consola que tengo que hacer