Xbox says its connected to internet but not acting like it

Discus and support Xbox says its connected to internet but not acting like it in XBoX on Consoles to solve the problem; So my xbox says it is connected to internet, but won't allow me to enter matchmaking or parties. I clicked on detailed network statistics for it to... Discussion in 'XBoX on Consoles' started by Joe_Mama239, Dec 29, 2015.

  1. Joe_Mama239
    Joe_Mama239 Guest

    Xbox says its connected to internet but not acting like it


    So my xbox says it is connected to internet, but won't allow me to enter matchmaking or parties. I clicked on detailed network statistics for it to tell me that my internet is fine and that I have an 11mbps download speed. Also all other devices in my house
    are working. I tried a hard reset but it didn't work any ideas on either what is wrong or how to fix it?

    :)
     
    Joe_Mama239, Dec 29, 2015
    #1
  2. it says Im connected to internet but it says Im not...

    That might be the issue, make sure all ports on this page are set to open
    http://support.xbox.com/en-us/xbox-one/networking/network-ports-used-xbox-live


    Also if you have the following setup

    Then you have to enter your Xbox IP in DMZ on your router and portforward your router on your gateway/modem

    If you are unsure about how to create a static IP for your xbox so you can portforward or how to portforward here's a little guide

    1. On your Xbox while on the home menu press the menu button and select
      Settings
    2. From there you select Network

      You might want to write down the information on the right side;Subnet mask, Gateway
    3. You then select Advanced settings This will allow you to configure your IP
    4. You select manual DHCP selection and you will be prompted to enter an IP

      Try to make the IP in between 192.168.*.100 and 192.168.*.200

      The " * " stands for the subnet which you can copy from your gateway as this can differ for some people gateway usually looks like 192.168.0.1 so just copy the 0 in this case

    5. After that you will be asked for the Subnet which you just copy from what your wrote down

    6. You also just copy the gateway from what you wrote down

    You now have a Static IP for your Xbox One

    On to the next step

    1. Go on your computer and gain access to your gateway settings

      This can be done by entering the gateway into a browser
    2. On the sub tabs select Port Range Forwarding
    3. In Start Port and End Port type in.
      • Port 88 (UDP)
      • Port 3074 (UDP and TCP)
      • Port 53 (UDP and TCP)
      • Port 80 (TCP)
      • Port 500 (UDP)
      • Port 3544 (UDP)
      • Port 4500 (UDP)

        On ports where it says UDP and TCP you can select
        Both from the dropdown menu
    .

    4.In IP Address type in the IP Address of the
    Xbox.

    5.Put a check in the Enable box.

    6.Select Save Settings.

    Now you have opened the required ports for the Xbox One, there should only be one step left

    1. Click Setup across the top.
    2. Click Lan Setup from the sub tabs.
    3. Click the Pre-Assigned DHCP IP Addresses button.
    4. Enter in the Xbox's MAC Address and IP Address.
    5. Click Add Static IP.
    Now Powercycle your Xbox and go back to network settings

    • Test multiplayer connection
    • Hold the bumpers and triggers on your controller to instantly load the detailed statistics
    • If your NAT says open behind a cone network you should be set

    I hope this helped you out, if not feel free to post any more issues you seem to be having
     
    FearedNightmare, Dec 29, 2015
    #2
  3. it says Im connected to internet but it says Im not...

    Hello, sorry to hear you're having these issues

    Have you tried to Powercycle your console already? You can do this by holding down the powerbutton on your console for approx 10 seconds untill it turns off, this
    clears the cache and might fix the issue.

    Alternatively if that doesn't work I would like to know the following

    What Country/State/Province do you live in?

    Modem brand & model number:

    Router brand & model number:

    How many 360 and One consoles are connected to this router?:

    Wired or wireless (for each console):

    Things you have tried:

    Is UPnP Enabled? Yes/no/Unknown

    Do you have a NAT error? If so, what is your NAT type?

    Any Error Codes you encounter:

    Who is your ISP?(Internet Service Provider):
     
    FearedNightmare, Dec 29, 2015
    #3
  4. EnenDaveyBoy
    EnenDaveyBoy Guest

    Xbox says its connected to internet but not acting like it

    you'd be better contacting MS support TBH, be wired if you can, make sure xbox live is upto date, try edge or IE or what ever it is.
     
    EnenDaveyBoy, Dec 29, 2015
    #4
  5. Zero Divided
    Zero Divided Guest
    what does your Xbox say your NAT is? anything other than open NAT could cause these problems.
     
    Zero Divided, Dec 29, 2015
    #5
  6. J.R.G.
    J.R.G. Guest
    To get the best help, you should give detailed network information...Provider, Cable/D.S.L./Satellite/Cellular/Etc., full statistics (Up/Down/Ping.), open/moderate/strict N.A.T., and manufacturer/model of router/modem. Your download speed might be adequate,
    though I've seen people on satellite get that on the download; though their upload is .25Mb with over 750m.s. of latency...which is unacceptable.

    From the limited information that you listed, my guess would be your N.A.T. is set to strict. If that is the case, hooking your X Box One directly (Ethernet cable.) to the router should do it. If your going the wireless route, assigning a static I.P. to
    the X1 and port forwarding should do the trick.

    Peace, J.R.
     
    J.R.G., Oct 31, 2018
    #6
  7. EnenDaveyBoy Win User

    Xbox says its connected to internet but not acting like it

    you'd be better contacting MS support TBH, be wired if you can, make sure xbox live is upto date, try edge or IE or what ever it is.
  8. J.R.G. Win User

    Xbox says its connected to internet but not acting like it

    To get the best help, you should give detailed network information...Provider, Cable/D.S.L./Satellite/Cellular/Etc., full statistics (Up/Down/Ping.), open/moderate/strict N.A.T., and manufacturer/model of router/modem. Your download speed might be adequate,
    though I've seen people on satellite get that on the download; though their upload is .25Mb with over 750m.s. of latency...which is unacceptable.

    From the limited information that you listed, my guess would be your N.A.T. is set to strict. If that is the case, hooking your X Box One directly (Ethernet cable.) to the router should do it. If your going the wireless route, assigning a static I.P. to
    the X1 and port forwarding should do the trick.

    Peace, J.R.
  9. Zero Divided Win User

    Xbox says its connected to internet but not acting like it

    what does your Xbox say your NAT is? anything other than open NAT could cause these problems.
  10. RobertBuckalew Win User

    Xbox One says it is connected to internet but doesn't act like it

    and reset it to factory defaults
  11. RobertBuckalew Win User

    Xbox One says it is connected to internet but doesn't act like it

    Was nat open ? also hard reset the modem and router ....What kind of modem and router (model #'s) and who is the isp?
Thema:

Xbox says its connected to internet but not acting like it

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