Xbox says I don't own Call of Duty Cold War even though I purchased it

Hi,

What version of the game do you own and how are you trying to upgrade it?

My understanding is that you need to purchase the upgrade directly via the store on the Series X.

Call of Duty: Black Ops Cold War Editions FAQ

My bad I said I gifted myself Call of Duty Cold War but I didn’t say to were. The account is named BROSKYxEQUAN that’s the account I gave Cold War to.

I preordered call of duty Cold War and it was working fine until last night and now when I try to open it it says “to play this, you’ll need to buy it” and in my full library it doesn’t show up but in the store it says I own it

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Sine this is a physical disc game, simply search the content packs directly on Microsoft Store. Here you go:

Call of Duty: Black Ops Cold War - Content Pack 1

Call of Duty: Black Ops Cold War - Content Pack 2

Call of Duty: Black Ops Cold War - Content Pack 3

Call of Duty: Black Ops Cold War - Content Pack 4

Hi!

Maybe you have the Xbox One version of COD Cold War and you see that message because the Xbox One version cannot be upgraded to Xbox Series X. You can find more informations about COD Cold War editions here:

Call of Duty: Black Ops Cold War Editions FAQ

Regards