Xbox s repair USB port - can’t find a working contact for customer service

You can try setting up a repair online. https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

If that doesn't work, you can request a call back or chat with support at http://support.xbox.com/contact-us If you don't see those options, change the category/topic until you do.

Hi there Shockwave,

Thanks for the reply and update on the issue. If the hard drive works on the PC, but not the console. I recommend to test the ports on the console with another USB or try to connecting your controller to ensure if the ports are functioning properly on the
Xbox console.

If the issue persists, I recommend to contact Customer Support for further assistance or visit the
Device service and Repair
site.



Give this a try and let us know the results.

Hi there Dave,



Thanks for reaching out! I'm sorry to hear about the issue with the Xbox One USB Port.

For any device issues, I would recommend to
contact Customer Support
for further assistance or visit the Device service and Repair
site.

Hope this helps.

If the USB port on the controller is damaged, you will need to see about a service repair from Microsoft.

Schedule a repair online, or contact Xbox Support (phone/chat) for more assistance.

Schedule Repair: https://devicesupport.microsoft.com

Phone (US/CAN): 1-800-4MY-XBOX

Chat: https://support.xbox.com/contact-us

Thanks for everything.

I tried the USB reset last night and it did not worked at all.

I have one more question...

You gave me a contact us link to follow for the repair but i'm from Montreal, Quebec, Canada and the steps you gave me once i'm on the contact us page do not work. Do you know where I can find a direct customer services phone number or I have to do the request
online with the xbox serial number?