Xbox S game crush in cloud also when downloaded

Thank you for letting me know, we may need to reset the console this time and just keep games and apps. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

"Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps."

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

This may mean an issue with your account saves but let's check further. If you don't want to reset the console keeping your games and apps, do you have a different account that you can try to use in launching the game? Let me know if the same issue will occur.

No I don’t have any other accounts.

Hello,

All the items stored on the external hard drive will be accessible when you insert the external harddrive in to the Xbox One S.

Also when you have downloaded your profile all the save files and DLC's will be available trough the cloud.

Kind Regards,

XxJoinrProXx NL

As ngocphi has pointed out, you can't download X/S games to an Xbox One console. The account with the actual Game Pass Ultimate subscription can play these games via the cloud but cloud gaming is not sharable. It is a feature only available to the account with the subscription. A second account on the "Home" Xbox One will not be able to play any X/S games through the cloud unless they actually purchase Game Pass Ultimate.