Xbox rewards won’t work

Hi ShawnTitus3!

Sorry to hear about the issue. There's actually a known issue about the Rewards app on Xbox. It must have been affected by it. You may confirm that from the link below.
https://support.xbox.com/xbox-live-status

Alternatively, try to redeem it through https://rewards.microsoft.com/redeem

If you're still getting the same issue, try to directly reach out the Microsoft Rewards team here https://go.microsoft.com/fwlink/p/?LinkID=823675

Hi Marius, I’m Ryan.

Microsoft rewards has been moved to Profile & system > Profile > My Rewards on Xbox.
https://www.xbox.com/rewards

https://support.microsoft.com/topic/rewards-on-xbox-ed02e2d4-bdaa-4ac6-8959-39dca73d24db

The Microsoft Rewards app for Xbox was officially retired last month, and this explains why it won’t work.
https://www.trueachievements.com/n54208/xbox-game-pass-quests-my-rewards

Here to help.

Thanks for you reply. I’ve done the reset but that didn’t work. I have logged back in and now the rewards app won’t launch. I’ve tried reinstalling the rewards app but still won’t open. It says something about updating location. This used to happen before but I could click the icon again and it would let me into the app. But now I can’t get into it at all. I’m guessing I’m gonna have to do a full factory reset? Thanks Luke

Hello!

So I won’t be charged for the gift card using my Microsoft Rewards?

Thanks!

Still never got it I gave up on emailing support to I just won’t do the rewards anymore