Xbox Rewards says my Account needs Attention, it is fine though??

Discus and support Xbox Rewards says my Account needs Attention, it is fine though?? in XBoX Rewards & Social to solve the problem; I have been receiving emails that my Xbox Live account needs attention and I can't get my rewards points. When I go to my account it says I need to... Discussion in 'XBoX Rewards & Social' started by MarshallStrong, Oct 17, 2016.

  1. Xbox Rewards says my Account needs Attention, it is fine though??


    I have been receiving emails that my Xbox Live account needs attention and I can't get my rewards points. When I go to my account it says I need to review my billing information; however I have done this numerous times and nothing has changed. I have bought
    all my games that I own on the Live store and have never had any billing issues.

    How can I resolve this and get the points that are pending on my account!

    Thanks

    :)
     
    MarshallStrong, Oct 17, 2016
    #1
  2. Xbox live rewards requires update

    Xbox live rewards says my account needs attention. It states that I need to update my email but my information is correct and I have nothing else that I can see that needs attention. Please help.
     
    BrandenWhitewing, Oct 17, 2016
    #2
  3. mightyred911
    mightyred911 Guest
    Rewards

    Hi everytime I request a deposit from the rewards account I get a message saying that my account needs attention why is this. My account is fine for Xbox but not for rewards
     
    mightyred911, Oct 17, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Xbox Rewards says my Account needs Attention, it is fine though??

    Hello Sieg for Strong,

    After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. We have escalated this issue to another team to resolve, but have not yet received an approximate solution date. We apologize for the inconvenience,
    and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Oct 18, 2016
    #4
  5. XBLRewards8 Win User

    Xbox Rewards says my Account needs Attention, it is fine though??

    Hello Sieg for Strong,

    After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. We have escalated this issue to another team to resolve, but have not yet received an approximate solution date. We apologize for the inconvenience,
    and ask for your patience while our other team works on a solution.
  6. XBLRewards8 Win User

    My account says that it needs attention but it is correct.

    Hello JQLR,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
  7. XBLRewards8 Win User

    My Account Status Says Attention Needed

    Hello ebotacular,

    After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
    but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution. Unfortunately, we have no control over billable account information. If you would like to inquire
    about the strange Canadian information on your account, you would have to reach out to Xbox support at (support.xbox.com/contact-us).
  8. XBLRewards8 Win User

    My Rewards account is still Attention Needed.

    Hello SuRyunJ,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
  9. FullParaic Win User

    Account Glitch/auto renewal problem

    Okay I need to talk to support if anyone is reading this from support a reply would be nice. just checked my xbox live rewards account and it says that the renewal code i used last night went through fine, and i got rewarded for it. still cant access actual
    account to confirm this even though i'm logged in, this is really getting to me now.

    when i go to the support page it doesn't seem to be working at all.......
Thema:

Xbox Rewards says my Account needs Attention, it is fine though??

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