xbox rewards say my payment details need updating to deposit my points

Discus and support xbox rewards say my payment details need updating to deposit my points in XBoX Rewards & Social to solve the problem; i don't know whats wrong with it cabaed36-27c5-4e60-94b8-406940e1bb95 Discussion in 'XBoX Rewards & Social' started by Fearless NMG, Nov 15, 2016.

  1. Fearless NMG
    Fearless NMG Guest

    xbox rewards say my payment details need updating to deposit my points


    i don't know whats wrong with it

    :)
     
    Fearless NMG, Nov 15, 2016
    #1
  2. Ongoing problem with account

    details are right but can not deposit my xbox rewards always notes that you need to update payment but it is all right!
     
    Unforgetable G, Nov 15, 2016
    #2
  3. G7psyDang3r
    G7psyDang3r Guest
    Not receiving xbox rewards

    I have about 13 dollars in xbox rewards. However, I try to deposit them and it keeps saying my account needs updating. I tried updating all my payment information and account information. I contact support and they can't really help me. I would like to use
    my rewards that I have. Any help would be appreciated.

    Thanks
     
    G7psyDang3r, Nov 15, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    xbox rewards say my payment details need updating to deposit my points

    Hello Fearless NMG,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Nov 16, 2016
    #4
  5. XBLRewards8 Win User

    xbox rewards say my payment details need updating to deposit my points

    Hello Fearless NMG,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  6. Daft Badger Win User

    Went from Free Xbox live no points

    What points?

    If you mean xbox live rewards then you get them on the 15th & 30th of the month.

    You need a total of 5000 points for an automatic deposit or at least 1000 points & you can request a deposit in "my rewards" from the rewards site.
  7. XBLRewards8 Win User

    Problem with my account

    Hello EmanueleL89,

    We can only deposit Rewards Credits into a Microsoft payment instrument. Since you do not have any Microsoft payment accounts available, we cannot complete a deposit of Rewards Credits as currency. We cannot deposit into other payment instruments like paypal
    or credit cards. This is outlined in the FAQ:

    How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?



    In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account,
    you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.
  8. XBLRewards8 Win User

    Can not Join rewards program

    Hello CmndrRex44,

    A Microsoft payment account is required to join the program. This is because we need a Microsoft payment account to deposit Rewards Credits into as currency. Since you have no payment accounts, we would not be able to perform a deposit for your account,
    so the website is preventing you from registering. This is outlined in our FAQ at:

    How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?



    In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have an invoicing address on file in your account,
    you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.
  9. XBLRewards8 Win User

    Xbox rewards deposit

    Hello BastingClient57,

    Since you do not have a Microsoft Payment Account for us to deposit currency into, we cannot complete a deposit. We can only deposit into Microsoft Payment Accounts. We cannot deposit into other payment accounts like Credit Cards or PayPal accounts. This
    was mentioned in the FAQ:

    How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?

    In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account,
    you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.
Thema:

xbox rewards say my payment details need updating to deposit my points

Loading...
  1. xbox rewards say my payment details need updating to deposit my points - Similar Threads - rewards payment details

  2. Xbox please consider expanding the rewards program

    in XboX Insiders
    Xbox please consider expanding the rewards program: Yes I know it’s a not a mindblowing loyalty program but still I would very much like to participate in it. I live in Finland where we can earn Microsoft points but for some weird reason we can’t...
  3. Xbox rewards play ultimate game isn't working for several days

    in XboX Insiders
    Xbox rewards play ultimate game isn't working for several days: I've noticed that the daily rewards for playing an ultimate pass game or a game installed isn't working for about 2/3 days now. So far I've tried rebooting and checked for updates but nothing...
  4. Is MS Rewards really a loyalty program?

    in XboX Insiders
    Is MS Rewards really a loyalty program?: Last XMas my account 's been suspended, temporary said the message, but I'm still nearly July suspended, I earn rewards but I can't redeem. Make regular Bing researches and suspension by AI will...
  5. Is anyone having problems with reward points?

    in XboX Insiders
    Is anyone having problems with reward points?: Hi, As the title says I'm having trouble with my reward points am in the alpha skip ahead and for some reason even though am completing tasks or buying games I can't reach a new level, my level...
  6. Xbox Rewards Quests Not Triggering

    in XboX Insiders
    Xbox Rewards Quests Not Triggering: Is anyone else’s Xbox Rewards Quests not triggering today? I’ve been playing Forza Horizon 6 this morning and noticed that it’s not triggering the “play on console” nor “play a gamepass game”...
  7. I have not received all my rewards on a Fortnite Crew subscription after my second payment...

    in XBoX Games and Apps
    I have not received all my rewards on a Fortnite Crew subscription after my second payment...: I have not received all my rewards on a Fortnite Crew subscription after my second payment which went through perfectly fine 6eaa5cdf-b68c-4cee-9f7f-12894656cd14
  8. Reward Credits Not Being Paid Again - Please Force a Manual Payment As Seems the Only Way

    in XBoX Rewards & Social
    Reward Credits Not Being Paid Again - Please Force a Manual Payment As Seems the Only Way: Hello Your system is trying to deposit my rewards but is failing again. From what I understand from last time it is due to me having multiple billing accounts associated to my profile but...
  9. I can not get the reward, I have to change the payment information to confirm are correct

    in XBoX Rewards & Social
    I can not get the reward, I have to change the payment information to confirm are correct: I can not get the reward, I have to change the payment information to confirm are correct. [img] c9bffc4d-2699-41a6-9623-869794228206
  10. Reward credits not being delivered yet payment details all up to date?

    in XBoX on Consoles
    Reward credits not being delivered yet payment details all up to date?: Reward credits not being delivered yet payment details all up to date? Redone three times yet rewards page still says the same? 87f3b123-1085-4244-8511-3f38a04f895e