Xbox rewards not recognising gold account.

I've just recently extended my live gold. I used a prepaid voucher code and used this a week before my gold expired 18-03-17. Now on my rewards account it says upgrade to XBL gold to earn 6%. I have a gold subscription and there has been no break in between
subscription. My gold sub now expires 27-03-18. Please sort this out as I should be on 6% not 3%.



:)

 

Rewards has stopped recognising my Gold membership

Hello!

A couple of days ago, I noticed that my Rewards account has stopped recognising that I am a Gold member. It is saying "You could be earning x% back by going Gold", yet I have had an automatically renewing Gold membership for years. Is this
just a glitch, and will I still earn additional Gold-related rewards?

Thank you.

 

XBOX live rewards

Hi, I've been an xbox live gold member for a few years now and recently renewed again in the last few days. Since i renewed my xbox live rewards account is recognising me as a silver account holder and won't allow me to view stats. Do any of you know how
to amend this?

 

Hello BaldingChad,

It takes us up to 96 hours to receive and process new activity. Since you just recently changed your subscription, we have not yet received that information. Once that information is processed, your Gold status should resume from March 27th.

 

Hello BaldingChad,

We are currently investigating reports that some users subscriptions may not be properly updating due to an interaction with some new functionality. We have confirmed your subscription information with your picture and are currently investigating. Apologies
for the inconvenience. We'll update this thread when we have more information.

 

Hi is there any update on this issue? I'm still only on 3%.

Any news on this would be great as I've made purchases and concerned that my cashbook rewards are going to be at current 3% and not 6% as it should be.

Thanks in advance.

 

Hello BaldingChad,

We are currently working with the team in charge of subscriptions, and have a good lead on why this is occurring. Can you confirm that you are a member of the preview program, and have participated in the Game Pass preview?

In the meanwhile, we'll be duplicating your free payback event from March to reflect the double % back from Gold, while we continue to work on this issue. Apologies for the inconvenience.

 

Hi in response to your last message I can confirm that I am currently in the preview program and also participated in the game pass preview (although I own most title's available) lol. I appreciate the feedback and look forward to a resolve in this matter
soon. Keep up the good work.

 

Hi Just wondering if you were any closer to resolving this issue. I'm still sitting at 3% and it's been 2 weeks since my last post. Any news on this would be much appreciated.

Regards,

.

 

Please can someone respond to this. It's now been a further 5 day's since my last message. I'm still on 3% instead of 6%. Please let me know if any closer to resolving this issue. Many thanks.

 

Hello BaldingChad,

Unfortunately, we do not have a solid estimate on when to expect this issue to be resolved. Rest assured that we will continue to monitor your account until we can guarantee this issue is fixed. While we hope to have this problem resolved before the next
MyVIP payback is calculated, if we receive word that the issue persists, we will duplicate your Credit event again. For some background, what is occurring is that a recent change in how subscriptions are categorized and listed caused the information to not
be available on the usual database. Therefore, your account is showing up as Free, since it is not receiving the proper information on your Gold subscription. Our team is working in conjunction with the subscriptions team on correctly identifying your subscription.
Again, we apologize for the inconvenience.

 

Hello BaldingChad,

We see that we are now recognizing your Gold status, and have awarded your April purchases at the Gold level. Apologies for any inconvenience caused by this delay.