Xbox rewards not received after competition of required challenges

Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here. Sorry to hear about the issue. No worries, we will do our best now to get this sorted out.

Let's try to refresh your account by re-adding it.

Note: Before doing these steps, please make sure that you know exactly the email address linked with your gamertag and the password to it so you can add the correct account again.

1. Remove account:
Press the Xbox button to open the guide. Select System > Settings > Account > Remove accounts. Select the account that you want to remove, and then select Remove to confirm. When you're finished, select Close.

2. Power cycle:
Press and hold Xbox's power button for 10 sec. Unplug the power supply for 30 sec. Plug it back in and turn it on again.

3. Add account:
Press the Xbox button to open the guide. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

Enter the email address for the Microsoft account that you want to add, and then select Enter.

If we're still getting the same issue, I would advise to send a ticket directly to the Microsoft Rewards team for them to check and investigate your account properly. You can send a ticket through here https://go.microsoft.com/fwlink/p/?LinkID=823675

Achievements don’t unlock instantly when you complete them

In some instances, you may meet the requirements to unlock an achievement but not immediately receive a notice or update to your gamerscore. The Xbox Live service validates the unlocking of achievements and, though rare, delays can occur. Don’t worry – your
progress has been recorded and the achievement will be awarded shortly, usually in less than 24 hours.

Achievements and challenges not unlocking while offline

For achievements and challenges to get unlocked and for rewards to be issued, you must have an active connection to Xbox Live. Though you may be able to meet the requirements for an achievement or challenge while offline, you will not receive related notices
or rewards until you connect to Xbox Live.

A challenge disappeared before you could finish it

Challenges are time-limited, sometimes to weeks or months, sometimes to just hours. If you don’t complete a challenge within the time window it’s available, you will not receive a reward.

No gamerscore earned from app achievements

You can earn app achievements for basic use of an app (such as, watching a movie on Netflix), at the app developer’s discretion. App achievements do not affect gamerscore, though they may bring other in-app rewards.

Now, however, it seems we may have a better explanation. According to a Microsoft help page, Xbox One achievements don’t unlock while you’re playing offline.

“For achievements and challenges to get unlocked and for rewards to be issued, you must have an active connection to Xbox Live,” explains the post.

“Though you may be able to meet the requirements for an achievement or challenge while offline, you will not receive related notices or rewards until you connect to Xbox Live.”

Hi CooperPhillips1 ! My name is Ricardo an independent advisor ready to help you with this situation!

If you completed the requirements to unlock the achievement on your console, but it doesn't show, it might not be synchronized with the Xbox network. Allow up to 72 hours for this synchronization to take place.

If a completed achievement hasn't appeared online after 72 hours, your console might not be connected to the Xbox network. If you completed an achievement or challenge while offline, you won't receive related notices or rewards until you connect to the Xbox network.

To successfully unlock achievements and challenges, make sure that the following are true:

--You’ve completed all the required elements to unlock the achievement.

--Your console must be connected to the Xbox network. To complete challenges and unlock achievements, your Xbox console can’t be set to offline.

Unlike achievements, challenges must be completed within a set amount of time. You have weeks, months, or just hours to complete the challenge—the description of the challenge will have more details. If you don't complete a challenge within the given timeframe, you won't receive a reward.

Completed achievements that are pending confirmation from the Xbox network are listed as "Done! Unlocking." This means the achievement will be processed in the order that it was sent to the Xbox service, and it might take some time to be confirmed.

If you meet the requirements to complete the achievement or challenge, but you don't see the “toast” icon or the achievement isn't listed, try the solutions below.

https://support.xbox.com/en-US/help/games-apps/...

You can check that https://support.xbox.com/en-US/games/troubleshooting/troubleshoot-achievements-challenges

Problems with Xbox One achievements and challenges

After you complete achievements and challenges on your Xbox One, you can claim rewards and raise your gamerscore. To successfully unlock achievements and challenges, you need to make sure the following are true:

• You have completed all of the required elements to unlock the achievement.
  
  Note You may have to unlock a combination of achievements.
• Your console must be connected to Xbox Live. To complete challenges and unlock achievements, your Xbox One console cannot be set to offline.

Challenges must be completed within a set amount of time. You have weeks, months, or just hours to complete the challenge. If you don't complete it within the given timeframe, you won't receive a reward.

You can earn app achievements just for using an app. For example, you can earn achievements by watching a movie on Netflix. These achievements are at the app developer's discretion. App achievements do not affect gamerscore, though they may bring other in-app
rewards.

Completed achievements that are pending confirmation on Xbox Live will be listed as "Done! Unlocking." This means the achievement will be processed in the order it was sent to the Xbox Live service and may take some time to be confirmed.

If you meet the requirements to complete the achievement or challenge, but you don't see the “toast” icon or the achievement isn't listed, try the solutions below.