Xbox rewards not depositng

Hi ShadowHunter MK. Unfortunately, there is currently an issue which is preventing a deposit to your Microsoft account. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts
the process. This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved.
While their fix was able to let us make a deposit in June, they have not yet been able to provide us with a consistent solution to this error. We apologize for the inconvenience.

It was for xbox rewards though. I redeemed my xbox rewards points for microsoft credit so it is for xbox rewards not microsoft rewards.

I thought it was the other way around that xbox rewards was turning into Microsoft rewards.

Na, what we using here are called "Live" rewards, the other one is called Xbox rewards/Microsoft rewards(what we bout to switch to).

Actually this is the Xbox Live Rewards program. What it is being switched to is Microsoft Rewards. There is no Live Rewards.

What is? If you mean the Rewards program, you're thinking of Microsoft Rewards. That's a different program from the Xbox Rewards program. Xbox Rewards was run by a third party and ran at the same time as the Microsoft Rewards program for a while. Microsoft eventually shut down the Xbox Rewards program and opened the Microsoft Rewards program to more countries.

Hello CharlesSchwabb,

Only Xbox Live Rewards members are eligible for Rewards. Since you are not a Xbox Live Rewards member, you are not eligible for any Rewards.