Xbox Rewards not computing my points

Discus and support Xbox Rewards not computing my points in XBoX Rewards & Social to solve the problem; So, last november I moved from Brazil to Canada and changed region on my console. But my Rewards account wasn't computing my Gs anymore. Reading the... Discussion in 'XBoX Rewards & Social' started by pogao548, Jan 17, 2018.

  1. pogao548
    pogao548 Guest

    Xbox Rewards not computing my points


    So, last november I moved from Brazil to Canada and changed region on my console. But my Rewards account wasn't computing my Gs anymore. Reading the FAQ, I followed the recommended action of unregistering and re-registering with the program. It has been
    about 3 or 4 weeks since I've done that and my Rewards account is still zeroed. Do I need to do something else to get this working again?

    :)
     
    pogao548, Jan 17, 2018
    #1
  2. Reidlos88
    Reidlos88 Guest
    Never received my rewards!

    It was for xbox rewards though. I redeemed my xbox rewards points for microsoft credit so it is for xbox rewards not microsoft rewards.
     
    Reidlos88, Jan 17, 2018
    #2
  3. NUT E SQUIRREL
    NUT E SQUIRREL Guest
    Xbox rewards change

    i would like to get my xbox rewards deposited i do not want my points converted to micosoft rewards and i am not intrested in opting out either and cant manually deposit existing points which im not very happy about these changes i like xbox rewards
    over microsft rewards program first bing rewards then microsoft rewards now this i am really losing my loyalty and patience with micosoft
     
    NUT E SQUIRREL, Jan 17, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Xbox Rewards not computing my points

    Hello pogao548,

    Apologies for the inconvenience. We will escalate this issue to another team to investigate. Once they can confirm a resolution, we will update this thread.
     
    XBLRewards8, Jan 19, 2018
    #4
  5. pogao548
    pogao548 Guest
    So... any news here? I'm still having the same problem =/
     
    pogao548, Mar 8, 2018
    #5
  6. pogao548
    pogao548 Guest
    Any news about this issue?
     
    pogao548, Mar 22, 2018
    #6
  7. XBLRewards8
    XBLRewards8 Guest
    Hello pogao548,

    We see that this account has been a member since December 27, 2015. However, we see that your opt-out and opt-in was made with you still being in the Brazilian region, so you created another Brazilian account. Currently, you still have a Brazilian account.
    Note that Canada is no longer a Rewards member, so any activity in the last months would not have been eligible for Rewards, if you had been a Canadian member.
     
    XBLRewards8, Nov 3, 2018
    #7
  8. XBLRewards8 Win User

    Xbox Rewards not computing my points

    Hello pogao548,

    Apologies for the inconvenience. We will escalate this issue to another team to investigate. Once they can confirm a resolution, we will update this thread.
  9. pogao548 Win User

    Xbox Rewards not computing my points

    Any news about this issue?
  10. pogao548 Win User

    Xbox Rewards not computing my points

    Hello ,

    Apologies for the inconvenience. We will escalate this issue to another team to investigate. Once they can confirm a resolution, we will update this thread.
    So... any news here? I'm still having the same problem =/
  11. XBLRewards8 Win User

    Xbox Rewards not computing my points

    Hello pogao548,

    We see that this account has been a member since December 27, 2015. However, we see that your opt-out and opt-in was made with you still being in the Brazilian region, so you created another Brazilian account. Currently, you still have a Brazilian account.
    Note that Canada is no longer a Rewards member, so any activity in the last months would not have been eligible for Rewards, if you had been a Canadian member.
  12. BillyLagua Win User

    Xbox Live

    yes I am, im searching on computer, searching on mobile, microsoft edge, microsoft rewards, daily set for points, xbox rewards app on xbox, daily set on xbox. Thats all
Thema:

Xbox Rewards not computing my points

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