Xbox rewards confused

Hello PEEVS83,

The 8,700 Credits are your lifetime Credit amount. It is also the amount you received as your deposit. Since these Credits were deposited, they were converted from Rewards Credits into currency and placed into your Microsoft Account to spend. From our FAQ:

What are Rewards Credits and how can I use them?

Rewards Credits are a way of keeping track of the funds you earn through Xbox Live Rewards. Once you accumulate 5,000 Credits or more, they will be converted into your country's local currency and deposited into your Microsoft account. Then, you can head
over to the Xbox Store to purchase your favorite games, TV shows, movies, and much more!

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates. As of July
1, 2014, there are no offers to receive credits for renewing gold.

Achievements will only award credits if they are part of a specific offer. Most of the offers involve purchasing a specific type of game and then earning a set number of achievements in that game (like the current History of Rewards offer)

Hello Figueroa88,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

For the Forza Virtual Key Sweepstakes on the Xbox Live Rewards site, sorry for the confusion.

Hello carribou lou816,

Unfortunately, that representative is incorrect. This forum and our twitter @XboxLiveRewards is the only place to receive accurate support on the Xbox Live Rewards program. Customers are directed to this forum by the representative for their inquiries, so
it is possible that the representative confused a Microsoft Store offer with a Xbox Live Rewards offer. The only way to receive Rewards Credits for that offer is through the purchase of a physical (disc) copy from MicrosoftStore.com. Since your purchase was
not made in this manner, it was not eligible for Rewards. Apologies for the confusion.