Xbox rewards bug

Discus and support Xbox rewards bug in XBoX Rewards & Social to solve the problem; Hi I got a Problem with my rewards account . could some one please look into it? I got 9365 credits but i can´t redeem it.... Discussion in 'XBoX Rewards & Social' started by Grazonk, Jan 23, 2018.

  1. Grazonk
    Grazonk Guest

    Xbox rewards bug


    Hi

    I got a Problem with my rewards account . could some one please look into it? I got 9365 credits but i can´t redeem it.

    :)
     
    Grazonk, Jan 23, 2018
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Rewards Bug?

    Hello Ralteth,

    You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

    -or-

    2. By earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases back as payback Rewards Credit. Pre-orders, in-game
    consumables, and subscriptions are not eligible for MyVIP.

    In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
    program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not
    get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

    Since the Overwatch offer was a sweepstakes contest, winners were chosen at random. Again, please note that game consumables are not eligible for MyVIP, so purchases like Overwatch Loot Boxes or miscellaneous in-game currency like Star Trek Online Zen are
    not eligible for MyVIP.
     
    XBLRewards8, Jan 23, 2018
    #2
  3. Smwutches
    Smwutches Guest
    Rewards Bug?

    Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates. Keep in
    mind that subscriptions, in-game consumables, and preorders do not count towards VIP. VIP ranks also reset each year so that could also be why your star level is low (support will check on that).

    Also, as of July 1, 2014, there are no offers to receive credits for renewing gold.
     
    Smwutches, Jan 23, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Xbox rewards bug

    Hello Grazonk,

    Apologies for the inconvenience. There was a temporary deposit issue on our previous deposit cycle at the middle of the month that our payment operations team resolved. We see that your deposit was completed successfully in our recent end of month deposit
    cycle that occurred today.
     
    XBLRewards8, Jan 24, 2018
    #4
  5. GamerMike_07 Win User

    Xbox rewards app. not registering achievements.

    Just saw this morning on the Microsoft Rewards App (On the Xbox) that they acknowledge that they have problems/bugs with
    the quest(s).
  6. XBLRewards8 Win User

    Xbox rewards bug

    Hello Grazonk,

    Apologies for the inconvenience. There was a temporary deposit issue on our previous deposit cycle at the middle of the month that our payment operations team resolved. We see that your deposit was completed successfully in our recent end of month deposit
    cycle that occurred today.
  7. XBLRewards8 Win User

    Rewards bugged

    Hello F4llout3Dude,

    We see that you have been assigned a token for redemption for this offer. Are you unable to access the redemption page from the FREEdom page?
  8. Sodangidni Win User

    Rewards bug

    Hello, RyanSchlossmacher. I’m Arturo, and I’ll be glad to assist with your concern today.

    I’m sorry to hear you didn’t receive a reward that you recently claimed. Furthermore, I take the opportunity to inform you that in these situations, the Microsoft Rewards support team is the one capable of assisting and reviewing the options you may have.

    You can always contact them by clicking below:
    https://go.microsoft.com/fwlink/p/?LinkID=823675
  9. XBLRewards8 Win User

    Rewards bugged

    Hello F4llout3Dude,

    You should now be able to see a redemption button next to the download button on the FREEdom Rewards offer page. Apologies for the inconvenience.
Thema:

Xbox rewards bug

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