Xbox rewards billing details for rewards are correct

Discus and support Xbox rewards billing details for rewards are correct in XBoX Rewards & Social to solve the problem; Hi - my rewards account says I need to update my billing details- but they are already correct! Help please! 7290589f-928f-48a4-b0aa-893d528f53a3 Discussion in 'XBoX Rewards & Social' started by glasgow_adam, Dec 17, 2016.

  1. glasgow_adam
    glasgow_adam Guest

    Xbox rewards billing details for rewards are correct


    Hi - my rewards account says I need to update my billing details- but they are already correct! Help please!

    :)
     
    glasgow_adam, Dec 17, 2016
    #1
  2. MrAdyCarter
    MrAdyCarter Guest
    Support: Account Requires Attention

    "Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum

    here    . "

    My rewards account is UK based, my UK Personal MS Commerce billing details are all correct, however rewards still error on depositing.
     
    MrAdyCarter, Dec 17, 2016
    #2
  3. MrAdyCarter
    MrAdyCarter Guest
    Support: Account Requires Attention

    "Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum

    here    . "

    My rewards account is UK based, my UK Personal MS Commerce billing details are all correct, however rewards still error on depositing.
     
    MrAdyCarter, Dec 17, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Xbox rewards billing details for rewards are correct

    Hello Straw Dog,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
     
    XBLRewards8, Dec 20, 2016
    #4
  5. XBLRewards8 Win User

    Xbox rewards billing details for rewards are correct

    Hello Straw Dog,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
  6. Smwutches Win User

    Arbitrary charge

    Owen is correct. That's how rewards deposits are listed on the billing site.
  7. XBLRewards8 Win User

    Not getting rewards deposit! Xbox rewards billing info is correct.

    Hello Nucleus Nezz,

    The error preventing your deposit from occurring is being caused by an issue with how a database is communicating information. Since we are not correctly receiving database information, adjusting your information will not resolve this issue. We rely on this
    database to provide directions on where to place your deposit. When we ask this database on where you would like your deposit, it does not provide these directions. Our deposit then aborts, as without knowing which billable account is the correct one, your
    deposit could be placed in an unreachable account. Unfortunately, we do not have access to this database, so we must rely on another team to provide a resolution for this issue. We apologize for the inconvenience.
  8. JayFig15 Win User

    Missing Gift Card code

    Hi there!

    What source are you waiting on the gift card code from? Was it a Bing reward or purchased from the Microsoft store?

    It's from the Xbox Rewards program.
    Correct, Xbox rewards program
  9. XBLRewards3 Win User

    Didn't receive Microsoft Reward Points

    Hi OwwMyNucknFuttz. Smwutches is correct. Since this is not an Xbox Live Rewards promotion, you'll need to reach out to Microsoft Rewards.
Thema:

Xbox rewards billing details for rewards are correct

Loading...

  1. Xbox rewards billing details for rewards are correct - Similar Threads - rewards billing details

  2. Microsoft Rewards Tab Removed After Update

    in XboX Insiders
    Microsoft Rewards Tab Removed After Update: Hi I noticed since I’ve updated my console, when I’m on my profile i can’t see rewards anymore featured on the profile page. Had this been completely removed or just a bug. submitted by...

  3. Xbox rewards not working, displays 'Try again later screen'

    in XboX Insiders
    Xbox rewards not working, displays 'Try again later screen': Was just wondering if this is just a me issue, everytime I try to access the rewards I can't? I've tried for weeks now and it's the same screen everytime. Is it bc it's in BETA? submitted by...

  4. Xbox store and Reward points idea

    in XboX Insiders
    Xbox store and Reward points idea: Not sure if this has already been talked about but xbox should allow people to make curated cart lists (since we can already save items for later) and when saving up points a pop up notification...

  5. Xbox Game Pass Rewards (PC) not tracking

    in XboX Insiders
    Xbox Game Pass Rewards (PC) not tracking: I've played a few games today, some for 1+ hours from Game Pass but it's not marking Xbox Rewards as having played them today to mark towards the tallies of: Play a Game Pass game Game Pass...

  6. Xbox reward points redemption not currently working

    in XboX Insiders
    Xbox reward points redemption not currently working: I have more than enough reward points and am trying to cash in 1,500 reward points for a Candy Crush gift card, but the ID is not being displayed, so I am currently unable to redeem the points. Is...

  7. Let Xbox Clubs host fundraising events and reward players for testing or playing games

    in XboX Insiders
    Let Xbox Clubs host fundraising events and reward players for testing or playing games: Xbox Clubs are a great way to bring communities together — but they could be even more powerful if they supported fundraising campaigns and game-based earning opportunities. This would allow Clubs...

  8. Earn Real Cash Rewards with Scrambly - Get Instant Withdrawals

    in XboX Insiders
    Earn Real Cash Rewards with Scrambly - Get Instant Withdrawals: can yall sign up I need this extra money thank you so much submitted by /u/Dizzy_Respect8593 [link] [comments]

  9. I just checked my billing and still no reward in my inventory

    in XBoX Games and Apps
    I just checked my billing and still no reward in my inventory: Hi, I just redeemed my Minecraft fry helmet code and I didn’t get it in my inventory. So I checked the billing and saw that it went through. I have closed the app and checked if it was on my...

  10. Has anyone had experience with using rewards points to redeem gamepass, but also get billed?

    in XBoX Games and Apps
    Has anyone had experience with using rewards points to redeem gamepass, but also get billed?: I had auto redeem set up for gamepass, but I'm also getting charged at the same time. I no longer even see the auto redeem option, but I'm still getting my points taken out. This has been going on...