Xbox rewards billing details for rewards are correct

Discus and support Xbox rewards billing details for rewards are correct in XBoX Rewards & Social to solve the problem; Hi - my rewards account says I need to update my billing details- but they are already correct! Help please! 7290589f-928f-48a4-b0aa-893d528f53a3 Discussion in 'XBoX Rewards & Social' started by glasgow_adam, Dec 17, 2016.

  1. glasgow_adam
    glasgow_adam Guest

    Xbox rewards billing details for rewards are correct


    Hi - my rewards account says I need to update my billing details- but they are already correct! Help please!

    :)
     
    glasgow_adam, Dec 17, 2016
    #1
  2. MrAdyCarter
    MrAdyCarter Guest
    Support: Account Requires Attention

    "Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum

    here    . "

    My rewards account is UK based, my UK Personal MS Commerce billing details are all correct, however rewards still error on depositing.
     
    MrAdyCarter, Dec 17, 2016
    #2
  3. MrAdyCarter
    MrAdyCarter Guest
    Support: Account Requires Attention

    "Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum

    here    . "

    My rewards account is UK based, my UK Personal MS Commerce billing details are all correct, however rewards still error on depositing.
     
    MrAdyCarter, Dec 17, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Xbox rewards billing details for rewards are correct

    Hello Straw Dog,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
     
    XBLRewards8, Dec 20, 2016
    #4
  5. XBLRewards8 Win User

    Xbox rewards billing details for rewards are correct

    Hello Straw Dog,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
  6. Smwutches Win User

    Arbitrary charge

    Owen is correct. That's how rewards deposits are listed on the billing site.
  7. XBLRewards8 Win User

    Not getting rewards deposit! Xbox rewards billing info is correct.

    Hello Nucleus Nezz,

    The error preventing your deposit from occurring is being caused by an issue with how a database is communicating information. Since we are not correctly receiving database information, adjusting your information will not resolve this issue. We rely on this
    database to provide directions on where to place your deposit. When we ask this database on where you would like your deposit, it does not provide these directions. Our deposit then aborts, as without knowing which billable account is the correct one, your
    deposit could be placed in an unreachable account. Unfortunately, we do not have access to this database, so we must rely on another team to provide a resolution for this issue. We apologize for the inconvenience.
  8. JayFig15 Win User

    Missing Gift Card code

    Hi there!

    What source are you waiting on the gift card code from? Was it a Bing reward or purchased from the Microsoft store?

    It's from the Xbox Rewards program.
    Correct, Xbox rewards program
  9. XBLRewards3 Win User

    Didn't receive Microsoft Reward Points

    Hi OwwMyNucknFuttz. Smwutches is correct. Since this is not an Xbox Live Rewards promotion, you'll need to reach out to Microsoft Rewards.
Thema:

Xbox rewards billing details for rewards are correct

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