Xbox Rewards app says I need to add a phone number.

Discus and support Xbox Rewards app says I need to add a phone number. in XBoX Accessibility to solve the problem; Hi, I'm having an issue with the Xbox Rewards app and my account. I tried logging in with my phone number like I saw other posts suggested to see if my... Discussion in 'XBoX Accessibility' started by DreamOfFire, Jan 30, 2025.

  1. DreamOfFire
    DreamOfFire Guest

    Xbox Rewards app says I need to add a phone number.


    Hi, I'm having an issue with the Xbox Rewards app and my account. I tried logging in with my phone number like I saw other posts suggested to see if my number was associated with an account already, because I keep getting the "can't add this alias" message when I try to add it.

    It shows my number is already associated with the email used for my account, but my account shows no phone number and won't let me add one.

    This is making it impossible to redeem rewards on Xbox Rewards. Is there any way to get around this? It's really frustrating that I can't even use my points now.

    :)
     
    DreamOfFire, Jan 30, 2025
    #1
  2. DreamOfFire Win User

    Xbox Rewards app says I need to add a phone number.

    When I follow those steps, the only choice I see for adding a phone number is under the alias section. There is no other way to add a phone number on my account.

    And as I explained in my post, my phone number is shown as associated with the email used on my account. So I know it's not being used for another account.
  3. Darhyl Amizola Win User

    Xbox Rewards app says I need to add a phone number.

    Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this on your Microsoft Rewards.

    Unfortunately, it is not possible to redeem in the Rewards Store without a phone number as an alias on your account.

    According to Independent Advisor Adeyemi Olayemi Samuel: https://answers.microsoft.com/en-us...an-alias/904a08da-bafa-48a0-8c74-57df877e1787

    "Kindly try to perform the following workarounds using the same phone number:

    > Sign into your Microsoft account at account.microsoft.com
    > Click on "Your info" at the top of the page, then select "Manage how you sign into Microsoft" from the left-hand menu.
    > Click on "Add email or phone number" and select "Add a phone number".
    > Enter your phone number and follow the prompts to verify it.

    If you're still having trouble adding the phone number as an alias, it could be due to the phone number you're trying to add is already associated with another Microsoft account.

    I have also experienced the same issue before. In this case, you'll need to use a different/new phone number from your own number that has not been associated with any Microsoft account yet.

    If you continue to have trouble adding a phone number as an alias, you may want to contact Microsoft support for further assistance:

    https://support.microsoft.com/en-us/contactus "

    Also, avoid VoIP phone numbers: If you were using a VoIP (Voice over Internet Protocol) phone number previously, consider switching to a traditional mobile or landline number. Sometimes, VoIP numbers may not be recognized or accepted during the verification process.

    Choose the call option: During the verification process, you have the choice between receiving a text message or a phone call for the verification code. If the text message option is not working, select the call option and enter your home phone number.

    Thank you for your kindness and understanding! Please let me know if you require further assistance.

    Best regards,
    Darhyl
  4. HomegrownSilky Win User

    Cannot Redeem Gift card on Microsoft Rewards! Please help!

    According to that screenshot, you need to add your phone number first. Click on where it says Add a Phone Number and then try again.
  5. Angel x Kittenz Win User

    Black Ops 3 Beta Code - "Something went wrong"

    I CANT REDEEM MY BLACK OPS 3 BETA CODE!!!

    That's not all when I am at the Xbox Live Status page, its a button that says "Notify me when this service or app is up and running" Then you can add your number and get a message on your phone when the service is up again. This is on the american
    version why can't it be a button like this on the norwegian??



    Also why can't xbox live rewards/ bing rewards soon come to norway
  6. Shah Abeer Muhammad Win User

    Why can't I add phone number on microsoft account in Bangladesh?

    but if i cant add my phone number on microsoft account so would i redeem my microsoft rewards? microsoft rewards is available in Bangladesh.
Thema:

Xbox Rewards app says I need to add a phone number.

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