Xbox rewards and cloud gaming get my ip location wrong

AndyMort · Apr 22, 2023

The xbox I am using is in the UK but these apps are doing ip location and seem to decide I am not in the UK. I contacted my ISP Zzoomm plc in the uk and they said "we have taken over the IP address from it's previous owner who in this case were located in the US." One of the major geolocation databases is MaxMind. It shows me in the uk. These services may be using a static database for this info and it needs to be updated. https://www.maxmind.com So the question is how do we get Microsoft to update the ip location database/service they are using. Everything works fine when connected to my phones hotspot, but rewards and cloud gaming decide I am in the wrong market when I use broadband.

:)

killamanik

Hi. Sorry . This is actually about an old question you had. Yesterday I I was on Lego Fortnite. I shut it down and went out shopping. Got home a few hours later and turned my Xbox on. I was gonna jump back into Lego fn but going into the map from the lobby the Xbox shut off. Went through that a dozen times. Usually shuts down at the same point. A couple times the map did open but only for maybe 5 or 10 seconds and then power off.

Same with cod. Shuts down right after I hit start match.

I did all the stuff you see in the searches.

Took it most of the way apart to clean. It wasn’t terribly dusty.

Like you said it’s not really hot as this happens immediately.

I’m just wondering what you came up with? I’d really appreciate any input.

AndyMort

I tried that last week, actually spoke to someone with a US accent, they promised me an update within the hour. I've heard nothing since via phone or email. I've been n trying to get this fixed since December!

Shella_555

I'm sorry, you might have to try contacting them again as this is a user-user forum and I don't have the ability to look into your account for better troubleshooting.

Shella_555

Hi,
I'm shella and would be glad to help you out.

According to your description, it sounds like the issue may be related to the geolocation database or service being used by Microsoft. I strongly advise you visit https://support.xbox.com/en-US/contact-us providing relevant information, such as the fact that your IP address was taken over from a previous owner located in the US, and that your ISP and other geolocation databases show that you're in the UK.
I'm sorry I couldn't help complete this as I'm just a Microsoft user like you, they're more equipped with the needed resources to further troubleshoot your concern.

I would be here incase you need more assistance.

Shella

SLB4EVERPT

The new rewards program (Microsoft Rewards, Xbox Live Rewards ended) is not related to your gamertag region, but your IP location (your internet location not your console region). Do not change your gamertag region because will not work and you will need
to wait 3 Months with the same region. You will need to wait to get back to your country to access again the rewards.

Xbox rewards and cloud gaming get my ip location wrong