Xbox Rewards Account Issue

Maztorz · Jun 25, 2018

Hello,

I have received an e-mail stating:

"There seems to be an issue with your account:

please reach out to our
support forum team."

Could you look into this please?

Thanks!

:)

mowerdude · Jun 25, 2018

Has anyone else got $6.00 free from microsoft on 360?

I was going to purchase a few games from xbox live on my 360 and I went to add a credit card and saw that for some reason that microsoft put $6.00 into my microsoft account and thought that was just from the rewards program. But I happen to check another account on my xbox 360 that i didn't even use the rewards program with and have just purchase one game with that account and it also has $6.00 in that account also is Microsoft given out $6.00 to us or what is the deal?

cross44 · Jun 25, 2018

Pre-Order Digital Versions?

Can't order disc and ask for digital later. Sony doesn't even do that.

If you preorder a disc you are getting a disc. You can sign up for xbox live rewards through xbox.com with your xbox live profile (you can create one before owning an xbox, and not have gold or anything either) and then setup your rewards profile.

When you preorder digital games that offer 10$ credit to your account for preordering, just have to use the same email you used with your rewards account.

Sounds complicated but it's not. You can get your games and get some rewards for the preorder, including the credit for more digital games / dlc.

XBLRewards8 · Jun 26, 2018

Hello Maztorz,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

XBLRewards8

Hello i THE JACKEL i,

This forum is for Xbox Live Rewards issues. Since you have no Xbox Live Rewards Account, you may have confused us with Microsoft Rewards. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting
their support team via the Microsoft Rewards website.

XBLRewards8

Hello Birtch5,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
for the inconvenience.

XBLRewards8

Hello Maztorz,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

XBLRewards8

Hello SOA Bubbajay,

Unfortunately we cannot assist in account issues. This forum is for Xbox Live Rewards issues. You would have to contact Xbox support for issues with your Xbox Account.

XBLRewards8

Hello Ma7ter Chief,

Your region is not a valid Xbox Live Rewards region. Furthermore, we see no sweepstakes wins for your account.

This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.

Xbox Rewards Account Issue