Xbox reward points not pending after 96 hours

ChummierFrog248 · Jun 4, 2018

I bought 5,000 reward credits with 250 gems and it's been pending for over 96 hours is there a way I can get xbox support to manually make them pending or even deposit them?

:)

XBLRewards8 · Jun 4, 2018

Xbox reward points not pending after 96 hours

Hello,

From the previously available FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

ChummierFrog248 · Jun 4, 2018

Xbox reward points not pending after 96 hours

I bought 5,000 reward credits with 250 gems and it's been pending for over 96 hours is there a way I can get xbox support to manually make them pending or even deposit them?

DriftDareDevil · Jun 5, 2018

Hey, mine took about 5 days and nor it did say pending or even a confirmation email. Now waiting for the deposit according to available info around 15th june… same day of transition...

Good luck

Smwutches

That's partially correct, but points are not deposited quarterly.

It takes up to 96 hours for points to show as pending in your Rewards account. Once pending, rewards are deposited around the 15th of the following month after you have earned at least 100 points.

Smwutches

The credits should show as pending on the MyRewards section of the Rewards site about 96 hours after you redeemed them.

The 3,428 points you're referring to are from the Microsoft Rewards program, not the Xbox Rewards program. Those are separate.

DriftDareDevil

Hey, mine took about 5 days and nor it did say pending or even a confirmation email. Now waiting for the deposit according to available info around 15th june… same day of transition...

Good luck

XBLRewards8

Hello,

From the previously available FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Smwutches

Credits should show as pending about 96 hours after the purchase. If you don't receive them after the 96 hours, you'll want to post in the Xbox Rewards Questions support forum for assistance

Xbox reward points not pending after 96 hours