Xbox reward not recognizing gold subscription

Discus and support Xbox reward not recognizing gold subscription in XBoX Rewards & Social to solve the problem; Xbox rewards is recognizing my gold subscription suppose to be giving me 4% back it's only giving me 2% please help 656644e1-198e-4aed-9b86-f31cf410c327 Discussion in 'XBoX Rewards & Social' started by jahjah671JayJay, Mar 28, 2017.

  1. jahjah671JayJay
    jahjah671JayJay Guest

    Xbox reward not recognizing gold subscription


    Xbox rewards is recognizing my gold subscription suppose to be giving me 4% back it's only giving me 2% please help

    :)
     
    jahjah671JayJay, Mar 28, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Gems not received

    Hello Wisefr0g,

    After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
     
    XBLRewards8, Mar 28, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Error in gold status

    Hello DannyWC,

    We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
     
    XBLRewards8, Mar 28, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Xbox reward not recognizing gold subscription

    Hello jahjah671JayJay,

    We see that you are being recognized as a Gold member. It is likely you saw a brief break in service as we loaded your recent subscription. If you review your MyStatement on the MyRewards page, you will see you have been rewarded at the Gold MyVIP 2 Star
    level for the past few months.
     
    XBLRewards8, Mar 29, 2017
    #4
  5. XBLRewards8 Win User

    Gems not received

    Hello Wisefr0g,

    After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  6. XBLRewards8 Win User

    Error in gold status

    Hello DannyWC,

    We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  7. XBLRewards8 Win User

    Issue with gold/xbox rewards

    Hello Bankai Ichigo X,

    Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

    —My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  8. Drakken Saer Win User

    Will remaining Live Gold Trial days be added to a new gold subscription and can I get Reward points with a trial?

    Hi there Bl4chSh33p,

    As per the Xbox Live Rewards FAQ, trial memberships may not be eligible for Xbox Live Rewards. See here: "Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership,
    we may not be able to recognize you as an Xbox Live Rewards Gold member."

    Purchasing an Xbox Live subscription while on a trial SHOULD add the remaining days of the trial to your subscription. I'm not 100% certain on that though.
  9. Smwutches Win User

    Xbox Rewards not recognizing my account as Gold

    For help with the Rewards program, you'll need to post here -
    forums.xbox.com/.../29.aspx

    Keep in mind that if you just upgraded to gold, it can take several days for the Rewards servers to update. If you have been on a gold subscription for a while there are certain subscriptions that are not recognized as an actual subscription on the program.
Thema:

Xbox reward not recognizing gold subscription

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