Xbox reward gems cashed in over week ago still no Microsoft cards

96 hours is how long it takes for the credits to show as pending on the MyRewards section of the rewards site. If you redeemed them before June 1, they would be scheduled to deposit around the 15th.

Hello,

From the previously available FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

You can review when your Credits were pending, as well as when you had 5000 pending, on the MyStatement on the MyRewards page.

I have similar issue. Cashed in gems for gift cards, no email, no confirmation. it's been a week. gems are gone, but no rewards.

and while gems may not have a straight cash value 250 gems are redeemable for no less than $5 visa card or $5 worth of rewards points with other prizes worth more as listed on the rewards vault. In the swap to microsoft rewards these 250 gems are now 250
rewards points which does have a cash value as listed on the site 5000points converts to 5$. This means instead of the minimum 5$ for these 250gems im getting 25 cents. If you still dont see whats wrong here then i just lost faith in microsft as a customer
oriented company

I have the same problem with cashed in gems for MS gift cards. Gems removed from account, but no emails, no confirmations, not balance change.

I need to find a way to contact xbox rewards live about this.