Xbox removing WiFi randomly

I just tried to turn of the cellular and the wifi on my phone. Still keeps disconnecting and reconnecting randomly

Hi,

Thanks for responding. My router is a Netgear 7550. My security is WPA2-PSK. I believe I have the correct ports open as my NAT type is open. I've noticed that if I go to my XBox one wireless settings and click go offline and then click go online it automatically
reconnects. By band are you referring to channel?

Thanks again

Greetings hookemhorns!

Appreciate if you can provide a bit more information so that we can have a better understanding of your situation, and hopefully be able to find you a solution.

What is the make and model of your router and modem (if this is not a single device)?

Which band are you using for wireless connectivity with your console (2,4 GHz or 5 GHz)?

Which of the following security methods are you using for your wireless network, WEP, WPA-PSK, WPA2-PSK (AES)?

[quote user="hookemhorns125"] I've already called Microsoft and they were absolutely no help.[/quote]Appreciate if you can detailing out what you have tried so far, so we don't provide solutions that will only echo back.

Thanks in advance!

Thanks!

Just to clarify, are you experiencing intermittent disconnections from Live, or is it when you first start you console as it can't connect to your wireless network, or both?

Next time you get disconnected try run the diagnostic test instead and let us know the outcome of this test (where it fails to connect). Go to your console's network settings and select Test network Connection, which will verify if your
router can actually talk with the router and to the Internet-at-large.

[quote user="hookemhorns125"]By band are you referring to channel?[/quote]A "band" consists of many channels, or
frequencies, but from my understanding, the Netgear 7550 only use the 2,4 GHz band, therefore, and if you haven't already, try change the wireless channel to a non-overlapping channel in the 2,4 GHz range. Try experiement with the following channels:
1, 6, 11, to see if it improves the wireless signal strength.

If it's possible, try move your Xbox One as close as possible to your router, or if you by any chance could try connect wired with your console instead, would be even better.

Post back and let us know how that goes and we'll go from there.

It's actually both. Sometimes when I start up the console it will connect and sometimes it won't. The other day it would not so I entered my wifi password and all was good. Played a game for about 20 minutes, went back to the dasboard and it had already
disconnected. Sometimes it stays connected all day. I have run the diagnostic and it always says the same thing. Can't get an IP address. I then enter my wifi password and all is good. Although I've noticed recently if I go offline then right back online it
will connect without entering my password.