xbox remotes disconnecting

is there anything in the way between the controller and the Xbox?

sometimes things like furniture can block the signal.

do you have a lot of wi-fi or Bluetooth devices that could be causing interference?

Hi JacquesReynecke,

A power cycle can restart your Xbox One console completely, which is helpful for fixing issues on your console and your controller. To power cycle your console:

1. Hold the Xbox button on the front of your Xbox One console for about 10 seconds to turn off your
console.

2. Press the Xbox button on the console
to turn it on.

3. Try your controller and see if this fixes your connection problem.

If you have another controller, try it on your console and see if the disconnection issue is fixed?

If the second controller functions normally, your original controller needs to be replaced. But If both controllers share the same issue, your console needs to be serviced.

If this happen you'll need to contact xbox support here:

https://beta.support.xbox.com/contact-us

Hope this help

HaZe

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hello xXNino13Xx,



Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today, and we hope that all is well. I can see that you are having difficulties with your controller and external storage. Let me see how I can assist you with this concern.





We will first do our research so we can give you concrete answers about what is causing the problem. (If dli ka sure sa root cause sa issue)

However, in your isolated case, we’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

• Was this working before?
  
• Are both devices working together before?
  
• Changes made before the issue appeared.
  
• What is type the of controller and console you are using?
  

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

Troubleshoot your Xbox Wireless Controller

Troubleshoot your Xbox Wireless Controller | Xbox Support

My Xbox controller has connection issues after the last update

My Xbox controller has connection issues after the last update | Xbox Support

Manage storage on your Xbox console

Manage storage on your Xbox console | Xbox Support

To use external storage with Xbox games and apps, your hard drive must:

• Hold 128 GB or more
  
• Connect via USB 3.0/3.1
  

When you first connect, Xbox prompts you to format your device. You can use it for Xbox games and apps, or for personal media such as pictures, music, and video. (Xbox will treat devices that don’t meet the above requirements as media storage.)

Note Formatting a USB drive will erase all data contained on it.

Once your device has been formatted and you’ve entered a custom drive name, you’ll be asked if you intend on using the external drive primarily with that specific console or if you intend to use the drive with multiple consoles.

• Choosing to use the drive primarily on a specific console enables the drive to check for updates automatically.
  
• Choosing to use the drive on multiple consoles disables the external drive’s ability to automatically update your games and apps. However, you can still manually update the games from My games & apps.
  

To change this behavior at any time, go to My games & apps > Manage > Storage devices, select the device you wish to change, press the A button , and toggle to the setup that works best for you.

If your Xbox doesn’t recognize your external drive, go to:

Troubleshoot external storage detection on Xbox

If you cancel formatting when you connect a storage device, you can set it up later:

1. Press the Xbox button on your controller to open the guide, and then select Profile & system > Settings > System > Storage.
   
2. Select your device, and then select Format.
   

Troubleshoot external storage detection on Xbox

Troubleshoot external storage detection on Xbox | Xbox Support

Solution 1: Make sure you’ve installed any recent updates to Xbox

It’s possible that there were recent updates to your Xbox console and that you need to manually update your system so that it detects your external storage. To update:

1. Press the Xbox button  to open the guide, and then select Profile & system > Settings > System > Updates.
   
2. If you see Update available, there’s an update you need to install.
   
3. After you’re done installing the update, go back to Settings and select System > Storage devices. See if your device appears in the list.
   

If your storage device still doesn’t appear, or if there were no pending updates, try the next solution.

Solution 2: Adjust the power management for storage if you’re in Sleep mode

Check your power settings. If you’re in Sleep mode:

1. Press the Xbox button  to open the guide.
   
2. Select Profile & system > Settings > General > Power options.
   
3. Confirm that your power mode is set to Sleep.
   
4. Unselect the option When Xbox is off, turn off storage.
   
5. Restart your Xbox, and then go back to Settings and select System > Storage to see if your device now appears in the list.
   

Solution 3: Other things to try

If your Xbox still isn’t detecting your external storage device:

• Remove and then reconnect the storage device.
  
• Connect the device to a different USB port on the console.
  
• Power cycle your console:
  
  1. Press the Xbox button  on the front of the console for about 10 seconds.
     
  2. Turn on the console again, and then see if it detects the external drive.
     
• Check the website of your external storage device’s manufacturer for additional support.
  

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

Xbox 360 Wireless Controller disconnects or can't connect info can be found here -

http://support.xbox.com/en-US/xbox-360/accessories/wireless-controller-disconnects-frequently-or-cannot-connect

If that does not work try Troubleshoot controllers and headsets found here -
http://support.xbox.com/en-US/xbox-360/accessories/controllers-remotes