Xbox remote play won’t connect to controller when away from home.

When you are away from home have you been able to connect to 5Ghz Wi-Fi or mobile data connection 10Mbps down on the actual phone? And is your console connected to WiFi or ethernet when you try to use remote play? Also could you go to your console go to Settings > Devices & connections > Remote Features > Test Remote Play. Are there any results that the console recommends that you improve in your set up for remote play?

Thank you,

Why even have remote play then? Isn’t that kind of a terrible feature? If you need to be in the same location as your Xbox to get it to work, why not just play on your console? Shouldn’t the point of remote play to be able to play on the go when you’re away from your home?

Hi, thanks for the response

I have a an Xbox series X.

I can use remote play on my iphone fine the first time I connect remotely, games play no problem over mobile internet, I have a dedicated controlller set up for remote play

But when I have finished that session and disconnect, the next time I try to connect it says it cannot connect. Only a hard reset will allow reconnection after that.

I tried this once when someone was at home and I was remote and a hard reset allowed me to reconnect straight away, but it then reverted back to not reconnecting.

I am wondering if it’s the way i am disconnecting that might be the issue or something.

Currently I exit game to Home Screen, hold down xbox button on controller and then select turn off console, should just revert console to should mode? Not sure how else I should disconnect or how I can reset the console remotely.

Hi,

Sorry for the delayed reply, been away from the console for a few days.

Unfortunately this didn’t work either, tried it a few times and reinstalled the app as well, and still getting the same messages from the remote control and trying to connect to remote play

All of the sudden I am now experiencing this issue. I have never had problems until today. I haven't tried in over a month. This sucks. Finally wrapped up what I am working on and have some time to play.