Xbox remote play will only work with VPN turned on

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

- Open the Xbox Guide by pressing the guide button on the controller and select Settings.

- Select Network Settings.

- Select Advanced Settings.

- Under Change Settings select Alternate MAC Address.

- Select Clear.

- Allow the console to restart when prompted.

I'm having the same issue.

but I figured something about this.

When TV that connected to XBOX is turned on. remote play works.

but when TV is turned off. remote play is not working.

if I turn on my TV first, then remote play from my PC . it works perfectly.

then if I turn off my TV. suddenly Remote play become very unstable and stuttering.

and it disconnected automatically in a minute.

I tested wireless and wired , both behaves same.

and most importantly , this issue not reproducing iPhone and android phone remote play.

mobile phone remote play works perfectly no matter TV is turned on or not.

I'm having the same issue.

but I figured something about this.

When TV that connected to XBOX is turned on. remote play works.

but when TV is turned off. remote play is not working.

if I turn on my TV first, then remote play from my PC . it works perfectly.

then if I turn off my TV. suddenly Remote play become very unstable and stuttering.

and it disconnected automatically in a minute.

I tested wireless and wired , both behaves same.

and most importantly , this issue not reproducing iPhone and android phone remote play.

mobile phone remote play works perfectly no matter TV is turned on or not.

Wow you are right! I recreated this behavior exactly.

It would appear that PC Remote Play has some dependency on the XBox's TV being on. This is a great find @DaewooKim1!

Are you connecting to a Secured Work VPN or your own Virtual Private Network remotely..??

I have similar issue.

What doesn't work:

• Remote Control from Standy On : Cannot touch Xbox button or Turn On Console to truly power on the console.
  
• Remote Play from Standby On: Cannot connect to the console, even though the router can find the console connected to network, can ping to the console through router console.
  
• Game management: cannot install or uninstall games
  

What does work:

• Change console name: using Xbox app to change console name, the updated name reflects on Xbox app Beta, Xbox Game Streaming (Test app) for PC. This means the apps still be able to connect to the console, sending signal to the console.
  
• Remote play when Powered on: remote play/console streaming feature can be used only and if only the console is turn on, with the Xbox button on console lighted on. Work on both External and internal networks => not related to NAT(Open type) or Remote settings because all testings give green status. ==> However, having the console turn on directly in-home or having someone at home to turn on the console for me is not the point of remote play. The console is supposed to be turn on in background for remote play from External network!
  

This issue should be fixed before anything else!