Xbox Remote Play Stuttering

Kyro Ceno · Aug 11, 2023

I know this problem has been asked so many times before, but I've been having audio stutter for straight up nearly a year with Remote Play. I went from using an original Xbox One to an Xbox Series X, but I am STILL having this problem. It last for most of the day until around 7:30-8:00 PM for me and none of the support options (restarting Xbox, restarting WiFi, restarting app etc.) ever work. It's just constantly stuttering and it doesn't stop unless I'm literally in the same room as my console (I literally use it in the room NEXT TO IT) which just defeats the purpose of being able to use Remote Play wherever.

:)

Kathy A.

Hi -Fenrir-113,

We have not heard anything from you since our last reply. Please do not hesitate to create a new thread if you have new concerns. We hope that we have answered the issue you reported to us. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you have dedicated to post here in Xbox Forums.

Kind regards,

Kathy A.

Hi -Fenrir-113,

Greetings! Thank you for posting in Xbox Forums. We are happy to help.

We understand that you are trying to play games remotely and you were having issues with connecting the controller. Let us check on this together and sort this out in timely manner.

As per this support article - How to set up remote play, performance of the wireless controller paired with device will vary on operating system of the device - Using the Xbox Wireless Controller on different platforms | Xbox Support.

However you may perform troubleshooting suggested in this thread: Troubleshoot remote play gaming.

Kindly update us how it goes by sending us a reply. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Xbox Forum Moderator

Microsoft Community

SwordofWhedon

You need to contact someone to look at your home network, and the local infrastructure

Call your ISP is a good place to start

Kyro Ceno

Hello Fernando.

Sorry for the late reply, but none of those options on the website work. I recently changed wifi providers and even that didn't help with the audio stuttering. Even deleting the app off my phone and reinstalling it doesn't help.

Edit: On top of the stutter, audio has now just been disappearing entirely for no reason and only comes back when I restart the app.

FernandoCarvalhoPV

My name is Fernando I'm an independent consultant, I'm happy to help.

I found an article that can help you with this Remote Play audio problem, as it is a lot of text I will leave it in the link below, so that understanding is better. I hope it helps. https://ugetfix.com/ask/how-to-fix-audio-stuttering-or-not-working-on-xbox-remote-play/ (Note): This is a non-Microsoft website. The page appears to provide accurate and secure information. Watch out for ads on the site that may advertise products that are often classified as PUPs (Potentially Unwanted Products). Thoroughly research any product advertised on the site before deciding to download and install it.'. (Note) The link being shared is in English and may require translation software to read the page content.

Hope I helped and see you soon

Xbox Remote Play Stuttering