Xbox remote play stuck on 640x480p

Hi, Ayro! It's my pleasure to assist you with this today.

Kindly try to do these steps and check if it will fix the issue. Thanks!

Let's try to enable the QoS tagging on this console.

Please go to Settings and select General > Network settings > Advanced settings > QoS tagging settings

Enable both the DSCP and WMM tagging

Reboot the console

Then press and hold the Power button on the front of your Xbox until the console turns off.

Unplug everything from the back of your Xbox.

Wait 3 minutes, and then plug the power cord and HDMI back in.

Then, please check if that fixes the issue.

If that doesn't fix the issue, try to reset the console this way.

IMPORTANT: Make sure to remember the email and password for the account before taking these steps.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info > Reset console.

Select "Reset and keep my games & apps

Then check if that will fix the issue. Thank you!

I can change it on the other TV to 1080p, but when I switch back to the other TV, it's stuck with 640x480p.

Is your remote ok?? Is there a button stuck on the remote causing it to do this. Seems strange that it would be the Xbox. I would point more toward the controller

Hi JulienCLEMENT,

sorry to hear.Your Xbox One displays 480p if it does not receive an EDID from your TV. This is the lowest resolution possible for the Xbox One. However, the console was not designed to display at low resolutions. So I think maybe your TV is faulty?
But please read about here:

"How to adjust the display settings on your Xbox One" and

"Display troubleshooter"

Hope this helps and please keep us informed

Hello Julian,

Thanks for keeping us updated. The best way to see if the problem corresponds with your TV is to connect the Xbox to a different TV or monitor. Try that out, if possible, and let us know the results.

You can also try resetting the Xbox display settings to default. afterwards, check to see if you can adjust she settings. You can do so by following these steps :

1. If there's a disc in the Xbox One console, eject it.
2. On the console, press and hold the Xbox button
   for 10 seconds to turn off the console.
3. Press and hold the Xbox button
   and the Eject button until you hear a beep to turn on the console. You’ll hear one beep right away and a second beep 10 seconds later. The power light will flash on before the second beep. DO NOT LET GO until the second beep occurs.
   
   Note If you have an Xbox One S All-Digital Edition, you’ll need to press and hold the
   Xbox button and the Bind button instead, as your console does not have an
   Eject button.
   
   In either case, this will boot your console in low resolution mode (640 × 480). To reset this setting, press the
   Xbox button to open the guide. Go to System >
   Settings > Display & sound > Video output, and then select the resolution you want from the Display dropdown.