Xbox remote play problem: Unable to sign in- Your account requires additional...

Console steps: Remotely require a profile password

Sign in to Xbox LIVE with your account.

Go to Settings, select Account and then select Account Security.

Select Password at Sign In.

Select On All Other Consoles.

This option makes it so that all other consoles require your Microsoft account password for sign in (or redownloading of your Xbox LIVE profile).

Hello donald perrin1,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to sign in to Xbox, remotely nor regularly and is unable to. We would like to know more details about your concern. Are you referring to Xbox Remote Play? Are you using Xbox app for PC or was this an Xbox app/Xbox Game Pass app for mobile? Or your Xbox Console is not allowing you to sign in?

Support article for your reference:

Sign in to Xbox | Xbox Support

How to set up remote play | Xbox Support

Troubleshoot remote play gaming | Xbox Support

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Password protect your Xbox Live profile remotely

If your Xbox Live profile is downloaded to another console and it’s not password protected or your password becomes compromised, you can remotely remove the password so that your profile can’t be accessed. Here’s how:

Step 1: Change your Microsoft account

Go to accounts.live.com and sign in with your Microsoft account.

Under Account information, click Change next to Password.

Alternatively, you can change your Microsoft account password from your console by following the steps at Change your Microsoft account password.

Note If your downloaded Xbox Live profile doesn’t require a password at sign in (the Remember Password option is turned on), changing your Microsoft account password won’t prevent someone from signing into your Xbox Live profile. In this case, you need to
complete the next step.

Step 2: Require a password to sign in

Remove your Microsoft account password so that your Xbox Live profile can’t be accessed from other consoles. You can do this:

On your computer

On your Xbox console

Computer steps: Remotely require a profile password

Go to My Account.

Under Settings & Preferences, click Xbox 360 Profile Protection.

Sign in with the Microsoft account (email address and password) that is associated with your Xbox Live account.

Select Require Profile Download to require that your profile be redownloaded from Xbox Live, using your Microsoft account and password, before it can be used on a console. Any existing copies of your profile will no longer work, and profile changes or
achievements that are not saved to Xbox Live will be lost.

Console steps: Remotely require a profile password

Sign in to Xbox Live with your account.

Go to Settings, select Account and then select Account Security.

Select Password at Sign In.

Select On All Other Consoles.

If you choose this option, all other consoles will require your Microsoft account password for sign in (or redownloading of your Xbox Live profile).

If you believe your Xbox Live account has been compromised go to Xbox Live account security.

Important Unfortunately, Xbox LIVE customer support cannot reset Microsoft account passwords. If you need to request a Microsoft account password reset, please contact customer support.

For most things selecting no barriers will not require your friend to sign in with your password while using the console, but there are a few account options (like purchasing options) that will require a password for security reasons, and this will
cause your friend issues on his xbox if he doesn't know your password.

As mentioned by steeledwand7664 this isn't accurate. When you change your password, the console will prompt for it the next time it tries to sign in. This is a security measure, and at present the only method to remotely stop an account being used as you
can't remove an account remotely like you used to on the Xbox 360.

Hi there! This is Virginia O.

I understand that you are experiencing issues with remote play.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please restart both your Xbox console and the device you're using for Remote Play (PC, mobile, etc.). Make sure that your console is set to Instant-On mode so it’s ready for remote sessions.

And then check network connection because remote play requires a strong and stable network connection. Test your network speed on both your console and Remote Play device. Ensure that the NAT Type on your console is Open. Go to Settings > Network Settings > NAT Type. Kindly restart your router if your connection is unstable.

Next is to reconnect to the Xbox App. Sign out and back into your Xbox account on the app you’re using for Remote Play. And it is important to make sure that you are using the same Microsoft account that’s signed in on your Xbox console.

The enable remote features, do this on your console, go to Settings > Devices & Connections > Remote Features. Please make sure that "Enable Remote Features" is checked. Set Power Mode to Instant-On to ensure the console remains accessible remotely.

If the issue persist after performing the troubleshooting steps, kindly connect your Remote Play device to a different network (like a mobile hotspot). If this works, the issue is related to your original network setup.

Thank you for your cooperation.