Xbox Remote Play on iOS not working

Discus and support Xbox Remote Play on iOS not working in XBoX on Mobile to solve the problem; I have run into issues with using remote play on iOS. I got it to work once on my Xbox One, but ever since then it gives me an error that says “we... Discussion in 'XBoX on Mobile' started by Mcammer, Nov 13, 2020.

  1. Mcammer
    Mcammer Guest

    Xbox Remote Play on iOS not working


    I have run into issues with using remote play on iOS. I got it to work once on my Xbox One, but ever since then it gives me an error that says “we found your console but cannot connect. Try again on another network.” I have tried two networks for both my
    console and my phone. I picked up a Series X and it continues. I dont know what to do. I got it to work once, changed literaly nothing, and now it wont work. I appreciate any help anybody can offer.

    I have tried every troubleshooting step Microsoft lists. The one thing I can think of but havent tried is a factory reset on my console. But seeing as how I bought a brand new console and its still happening, i doubt that would matter.

    :)
     
    Mcammer, Nov 13, 2020
    #1
  2. IonBlade Win User

    Any fix for remote play from IOS 16 not connecting?

    No work.

    Still can’t remote play on ios16 with 5G data.
    Yup, remote play from any network outside of the network the Xbox is on is currently broken on iOS 16 and has been since iOS 16 beta's initial release.

    The Xbox team is aware of it - see Spartycrunch's response at https://www.resetera.com/threads/xbox-remote-play-is-broken-on-ios-16.652536/

    There's a thread on Reddit with dozens of people having the same issue. https://www.reddit.com/r/xboxinsiders/comments/xpmjdi/issues_with_remote_playxbox_app_on_ios_16/

    The reviews on the iOS app on the iOS App Store are filled with people reporting the same, if you sort by most recent reviews.

    The steps listed by Dérek will have no effect, as this is a bug in the Xbox app on iOS 16, not an issue with the Xbox or NAT configuration, as evidenced by the fact that Android, iOS 15 and below, and Windows devices will be able to remote play from the same Xbox out of network, but iOS 16 fails for those impacted.

    Microsoft has yet to formally acknowledge this in any known issues listings. The best we can hope for is that a fix goes in at some point, versus them continuing to sweep it under the rug.
  3. reckoner22 Win User

    Disconnected from Cloud Gaming Session

    I'm having the exact same issue.

    iOS Xbox app works fine with remote play.

    Brand new Windows 10 PC causes the error.
  4. SHAFT0b43dbb8-33cd-4 Win User

    Any fix for remote play from IOS 16 not connecting?

    Exactly my same issue. Thanks everyone for your help and I also hope Microsoft fixes this issue asap. They have to know right?

    No work.

    Still can’t remote play on ios16 with 5G data.
    Yup, remote play from any network outside of the network the Xbox is on is currently broken on iOS 16 and has been since iOS 16 beta's initial release.

    The Xbox team is aware of it - see Spartycrunch's response at https://www.resetera.com/threads/xbox-remote-play-is-broken-on-ios-16.652536/

    There's a thread on Reddit with dozens of people having the same issue. https://www.reddit.com/r/xboxinsiders/comments/xpmjdi/issues_with_remote_playxbox_app_on_ios_16/

    The reviews on the iOS app on the iOS App Store are filled with people reporting the same, if you sort by most recent reviews.

    The steps listed by Dérek will have no effect, as this is a bug in the Xbox app on iOS 16, not an issue with the Xbox or NAT configuration, as evidenced by the fact that Android, iOS 15 and below, and Windows devices will be able to remote play from the same Xbox out of network, but iOS 16 fails for those impacted.

    Microsoft has yet to formally acknowledge this in any known issues listings. The best we can hope for is that a fix goes in at some point, versus them continuing to sweep it under the rug.
  5. Kathy A. Win User

    How do I get remote play to work with IOS 16

    Hello,

    Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    We understand that you are having issues playing remotely using an updated iOS 16 device. The team Xbox is aware of this issue and is working on it.

    For updates, please check on this link: Remote play on iOS devices (Known Issue) - Microsoft Community

    If you have further concerns kindly create a new thread using this link - Create a new question or start a discussion.

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  6. GaseousDanny Win User

    Xbox app. Remote play not working on ios 16

    I am having the exact same problem. My iPhone running IOS 16 works great when using remote play from my Xbox series S (on the same Wi-Fi). However, if I am trying to use cellular 5G, it doesn’t work. I have tried everything and I can guarantee that this is an issue with the Xbox app or with IOS. If you are using iOS 15, you won’t have any issues using Xbox remote play over cellular. I have tested and can confirm that if you try and initiate an Xbox remote play session over cellular, it will send a signal that turns on your Xbox (I am sitting in front of my monitor), but on your phone’s screen, you will get an error message that says “We found your console but can't connect. Try from a different Wi-Fi or cellular network.”

    Please fix this Microsoft.

    Please also note that I work in the industry as a technology support specialist. I am part of the IT service desk that supports over 237,000 users. So, I have tried everything and unfortunately, this needs to be fixed on Microsoft’s end.

    Please also note that PlayStation remote play works flawlessly over cellular on IOS 16.

    Please also note that I have the latest version of IOS 16.1.1 and I also have the latest version of the Xbox app 2022.11.2

    There are dedicated Reddit threads to this - https://www.reddit.com/r/xboxinsiders/comments/xpmjdi/issues_with_remote_playxbox_app_on_ios_16/

    Thanks!
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Xbox Remote Play on iOS not working

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