xbox remote play not working over mobile network.

Hi Todd, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

I have the same phone as you and had the same issue.

I was able to solve it by changing the console DNS and enabling IPv6 on my home network (the one the console is connected to).

I am on the Xbox App version 2045.1.1 and my Android is version 14 with One UI 6.1.

Please, change your connection DNS.

Follow these steps:

Go to Profile and System > Settings > General > Network Settings.

Select the network you're connected to, then select Advanced settings > Manual

On the DNS field, input these:

Primary: 8.8.8.8

Secondary: 8.8.4.4

Save settings.

Let me know if it works!

Yes. If I’m on my mobile network at work and try to remote play I get black screen.

When I’m home on my wifi it works fine.

But when I’m away or even at home and try to remote play on my mobile network I get the black screen. Was working fine before. Don’t know what happened

What would I need to have remote play work over my current network and the one my Xbox is on?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this FreeKlipz

Depending on the network remote play can work or not.

I mean, if your current wifi network has some internal restrictions this can be the reason. Some public or private networks are managed by their respective IT department.

If you try using directly your phone mobile data remote play works as expected or not at all?

Hi there! This is Virginia O.

I understand that you are experiencing issues with remote play.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please restart both your Xbox console and the device you're using for Remote Play (PC, mobile, etc.). Make sure that your console is set to Instant-On mode so it’s ready for remote sessions.

And then check network connection because remote play requires a strong and stable network connection. Test your network speed on both your console and Remote Play device. Ensure that the NAT Type on your console is Open. Go to Settings > Network Settings > NAT Type. Kindly restart your router if your connection is unstable.

Next is to reconnect to the Xbox App. Sign out and back into your Xbox account on the app you’re using for Remote Play. And it is important to make sure that you are using the same Microsoft account that’s signed in on your Xbox console.

The enable remote features, do this on your console, go to Settings > Devices & Connections > Remote Features. Please make sure that "Enable Remote Features" is checked. Set Power Mode to Instant-On to ensure the console remains accessible remotely.

If the issue persist after performing the troubleshooting steps, kindly connect your Remote Play device to a different network (like a mobile hotspot). If this works, the issue is related to your original network setup.

Thank you for your cooperation.