Xbox Remote Play not working away from home

Discus and support Xbox Remote Play not working away from home in XBoX on Windows to solve the problem; Good morning It appears this has been an issue for a number of people for quite some time. I am trying to use the remote play feature. While at home,... Discussion in 'XBoX on Windows' started by NurseJ1, Nov 23, 2022.

  1. NurseJ1
    NurseJ1 Guest

    Xbox Remote Play not working away from home


    Good morning

    It appears this has been an issue for a number of people for quite some time. I am trying to use the remote play feature. While at home, it works great. No issues, connect right away on iPhone or Xbox.

    The problem is that when I actually try to play REMOTELY. Once I am off the same network as my Xbox, remote play no longer works.

    I get the "Check your network connection. We found your console but can't connect. Try from a different Wi-Fi or cellular network." Followed by the green box of frustration.

    Yes, I did EVERY step on the Troubleshoot page. Yes, I restarted the Xbox and my phone. Yes, I unplugged and restarted my Xbox. Yes, I have tried from 5G, other cellular, and other high-speed wi-fi networks. No, none of this has worked. I uninstalled the app and reinstalled. I removed consoles and reinstalled. This has been a major issue since the latest update.

    :)
     
    NurseJ1, Nov 23, 2022
    #1
  2. CKsjusd Win User

    Xbox remote play not working away from home

    All of the sudden I am now experiencing this issue. I have never had problems until today. I haven't tried in over a month. This sucks. Finally wrapped up what I am working on and have some time to play.
  3. BrighamHill Win User

    Xbox remote play not working away from home

    Yea, mine is now intermittent. I will have to restart my Xbox when I get home.
  4. EyalEngel1 Win User

    Xbox remote play not working away from home

    Same. Was able to remote play perfectly until the recent update to the app. Now I can't. My console is connected via Ethernet, as is my laptop at work. Speeds exceed 500MB on either end. I get a black screen that says "We found your console but can't connect. Try a different network".

    I tested the remote play on my Wi-Fi (the same network the Xbox is connected to) last night, and it worked just fine. Seems like the recent update broke the ability to play games from other networks.
  5. BrighamHill Win User

    Xbox remote play not working away from home

    I am having the same issue. It was giving me the use a different wifi/cell network page, now it just says it can't connect to my Xbox.
  6. XBF John Win User

    Xbox remote play not working away from home

    If this works, please be sure to let us know and mark SwordofWhedon's post as the answer.

    Thank you,

Thema:

Xbox Remote Play not working away from home

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