Xbox remote play keeps freezing?

Hello, Mary____. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

That's not a known issue for remote play. What console do you have and what is your internet connection speed?

Waiting for your kind reply.

Hi Oskayra,

Thank you for the reply.

Yes, I can confirm it is just me playing remotely when the video stream freezes.

This also causes the video stream to the local tv that the Xbox is plugged into, to break. I only try this after the remote play stream has cut out, not at the same time. After remotely freezes, the only way to use the Xbox again is to turn the main power on and off again.

Thank you for your assistance

Hello Marona,my name is Oskayra, I will be happy to help you in any way possible.

Only one person at a time can play remotely, even if others are set to connect remotely or locally. Microsoft Store and in-game purchases, as well as backward compatibility, are disabled during remote play with Xbox mobile apps.

Source:https://support.xbox.com/help/games-apps/game-setup-and-play/how-to-set-up-remote-play

I hope the information is helpful to you, if not, let me know that I will be happy to continue helping you, good luck and happy day.

Sincerely,
Oskaira.

Then remote.play wont work

Remote play ala xcloud is only available on gamepass ultimate

Game.streaming.via.the xbox companion app requires a xbox

Keep in mind you can't.use.the.xbox while you are.using.the wireless gamestreaming

Huh? Remote Play is nothing to do with Xcloud or Game Pass. And if it won't work, then how can they get it working on their Android device? And they have an Xbox so that's not the issue.

They are trying to Remote Play their Series X games from their Series X console to their PC via the Remote Play feature and using the Xbox App. This should work without an issue, as it does with their Android device. There is nothing on the Remote Play page to suggest Game Pass is needed

https://www.xbox.com/en-GB/consoles/remote-play

Hello AmaroClaverie,

Thank you for posting in the Microsoft Community.

I can see that you're experiencing issues with Xbox remote play on your Android device. This could be caused by a number of factors, such as a poor internet connection or compatibility issues with your device. Here are a few troubleshooting steps you can try:



1. Check your internet connection: Make sure you have a stable and fast internet connection. You can try resetting your router or modem to see if that helps.



2. Clear the cache and data of the Xbox app: Go to your device's settings, then to Apps or Application Manager, find the Xbox app, and clear the cache and data.



3. Update the Xbox app: Make sure you have the latest version of the Xbox app installed on your device.



4. Check for device compatibility: Make sure your device is compatible with Xbox remote play. You can check the list of compatible devices on the Xbox website.

Troubleshoot remote play gaming | Xbox Support



We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.