Xbox remote play Disconnected from cloud gaming session

Илья Мурчков · Nov 6, 2021

На приставке Xbox series S при проверку возможность удаленного управления стоят все галочки, приставка подключена через кабель, телефон, ПК и приставка в одной сети. Но и на телефоне и на компьютере одна и таже ошибка "Disconnected from cloud gaming session" при попытке подключиться. Удалять приложение и на телефоне и на ПК пробовал. Приставку перезагружал, роутер тоже.
Видео ошибки

On the Xbox series S set-top box, when checking the possibility of remote control, all the checkboxes are ticked, the set-top box is connected via a cable, phone, PC and set-top box in the same network. But both the phone and the computer have the same "Disconnected from cloud gaming session" error when trying to connect. I tried to uninstall the application both on the phone and on the PC. I rebooted the game console, and the router too.
Error video

:)

XBF-Spartan

Привет Лля Мурчкова,

Спасибо, что обратились к форуму. Сожалеем о ваших проблемах с потоковой передачей. Я провел небольшое исследование проблемы и нашел несколько советов по проблемам сети, которые могут вам помочь. Следующая ссылка направит вас на сайт поддержки Xbox, посвященный удаленному игровому процессу. Пожалуйста, уделите пристальное внимание разделу сайта "Проблемы сети". Troubleshoot remote play gaming | Xbox Support

Hi LLya Murchkov,

Thanks for reaching out to the forums. We are sorry to hear abotu your streaming issues. I have done some research on the problem and I have found a few tips concerning network issues that may help you out. The following link will direct you to the Xbox Support site concerning remote gameplay. Pleae play close attention to the "Network Issues" portion of the site. Troubleshoot remote play gaming | Xbox Support

Alvaro A-

Hi KidShark959,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with remote play. I understand that you're getting “Disconnected from cloud gaming session” error.

To ensure that your router is not experiencing any issues or bugs that may cause some websites or ports to be inaccessible, please do a power cycle by turning off the device, pulling it out of the power outlet for 50 seconds before turning it back on.

Once it boots up and regains internet access, please try to access remote play.

Regards,

Alvaro

reckoner22

I'm having the exact same issue.

iOS Xbox app works fine with remote play.

Brand new Windows 10 PC causes the error.

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Does this happen here as well? www.xbox.com/play

LividDuke

Hi Georges,

Thanks for the reply, please see below:

Edition Windows 10 Pro

Version 21H2

Installed on ‎2022/‎01/‎21

OS build 19044.1503

Experience Windows Feature Experience Pack 120.2212.4170.0

Fresh Installation with all system and driver updates applied.

Xbox remote play Disconnected from cloud gaming session