Xbox remote doesn't reconnect unless I do a hard reset

Hi, thanks for the response

I have a an Xbox series X.

I can use remote play on my iphone fine the first time I connect remotely, games play no problem over mobile internet, I have a dedicated controlller set up for remote play

But when I have finished that session and disconnect, the next time I try to connect it says it cannot connect. Only a hard reset will allow reconnection after that.

I tried this once when someone was at home and I was remote and a hard reset allowed me to reconnect straight away, but it then reverted back to not reconnecting.

I am wondering if it’s the way i am disconnecting that might be the issue or something.

Currently I exit game to Home Screen, hold down xbox button on controller and then select turn off console, should just revert console to should mode? Not sure how else I should disconnect or how I can reset the console remotely.

^^How can he do a hard reset if the console doesn't come on?

@Captain try removing all of the cords from the xbox for a few minutes and then reconnecting them. Also be sure to take the plug out of the wall.

Hello!

I would try doing a hard reset on the system and checking for any updates. If that doesn't do the trick, try disconnecting the power from the console for 30 seconds then reconnect it. After that uninstalling the game and reinstalling may help if it's still
not working.

You can't remotely delete an account off of a console. It doesn't do anything unless they have your login credentials.

Try disconnecting your internet and then reconnecting.

If that doesn't work, do a hard reset (5-10 second of pressing the power button, wait for a click, wait until the power brick turns amber, then turn it back on).

There are several other threads detailing this problem, and the Xbox team is aware of it.