Xbox refuses to let me add a knew account

Discus and support Xbox refuses to let me add a knew account in XBoX Accessibility to solve the problem; Hi. I have looked everywhere on the internet for a fix to this but cannot seem to find anything. I just updated my xbox and it did not let me sign in... Discussion in 'XBoX Accessibility' started by Maelachite, Jun 14, 2020.

  1. Maelachite
    Maelachite Guest

    Xbox refuses to let me add a knew account


    Hi. I have looked everywhere on the internet for a fix to this but cannot seem to find anything. I just updated my xbox and it did not let me sign in so I looked it up and found another person with the same problem and they were told to factory reset and
    it worked for them. The problem is it did not work for me and now I am stuck with an Xbox that has no account and will not let me add another one. please help! I wi gladly answer any questions.

    :)
     
    Maelachite, Jun 14, 2020
    #1
  2. Maelachite Win User

    Xbox refuses to let me add a knew account

    Can you provide some details on what it says when you try to add a profile? What part of the step is it stopping you? Is this a new Xbox? Has there been an account on there before? Has another account attempted to sign in on the Xbox with the
    same or different results? Has the account been able to sign into other consoles?
    It does not say anything or give an error code when I press the "add new" button in account settings. It stops me after pressing said "add new" button it first gives me two loading circles then without saying anything just brings me back to where I was before
    I pressed the button. This is not a new xbox we have had it for 6 years now but ever since about a year ago it started having problems which started with the controllers disconnecting then the wifi shutting off and never being able to turn on and in the process
    shutting off my live account. We recently moved and I gave another shot today at starting it and it connected to the internet and updated but then this happened. Yes multiple accounts have been on there since we got it. Like I said it won't even let me get
    past loading the part where it brings me to sign in. I have not tried signing in with the same account on another xbox but it isn't an account problem as it won't even let me put any information into the xbox before bringing me back to where I was.
  3. Maelachite Win User

    Xbox refuses to let me add a knew account

    Thank you guys so much. I am currently having guests over so I will get back to you guys as soon as possible. I can't wait to play my Xbox again after this!
  4. Christyna64 Win User

    Xbox refuses to let me add a knew account

    Did you run a network test in the console setting menu to see if your console is connected? You might try resetting the MAC address too on the console. If you can't connect to the internet with the console, it can't dowload your profile, or add a new one.
    Linked below is some troubleshooting steps that might help you get the console back online.

    Xbox Support Networking Issues

    https://beta.support.xbox.com/help/hardware-network/connect-network/xbox-one-network-connection
  5. PalmettoBling Win User

    Xbox refuses to let me add a knew account

    Can you provide some details on what it says when you try to add a profile? What part of the step is it stopping you? Is this a new Xbox? Has there been an account on there before? Has another account attempted to sign in on the Xbox with the same or
    different results? Has the account been able to sign into other consoles?
  6. PalmettoBling Win User

    Xbox refuses to let me add a knew account

    Thanks. First thing I'd do is fully power down the Xbox by pressing the Xbox button on the console for 10 seconds. Then disconnect the power cable for 10 seconds. While it's unplugged, power cycle your modem and/or router. Wait for the router to get
    back up and running and connected to the internet before plugging in and powering up the console.

    My first guess is that it is an internet issue that is preventing the login and next steps. Above should give us a fresh baseline to test off of. Let us know if that lets you sign in, and if not what the Network Statistics page says for NAT and Server
    Connectivity.

    If that doesn't work, the next thing I would try is performing an
    Offline System Update following the steps here.
Thema:

Xbox refuses to let me add a knew account

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