xbox Recommendation PLEASE READ NOW

A Lotta Kicks x,

Sorry to hear you are having issues with your controller. The controller is governed by the same 1 year warranty that the console is covered under. The warranty info can be found here:

support.xbox.com/.../warranty-and-registration-faq

If you are still in warranty you can get it repaired at no cost if it meats the criteria for in warranty repair. If it is out of warranty there would be a cost and you would have to put in a request for repair either way by visiting here:
myservice.xbox.com/.../Welcome.aspx

I am not sure why anyone would tell you being a part of the Preview Program would add any type of benefit to your warranty or any type of replacement of your accessory because that would not be the case as far as I know. Hope the info I have given helps!

TheDude042

Hey A Lotta Kicks x.

I understand the frustrations of receiving different information from different support teams, really sorry for any confusion. The link TheDude042 provided gives a pretty good rundown of how the warranty works depending on your region.

Being a part of of the preview program doesn't change your warranty status and if your controller is no longer under warranty then purchasing a replacement is going to be your best option.

^^ Basically, what The Dude wrote. Being in the Preview Program has no bearing at all in regards to a controller. I have no idea why they would even ask that? Also, I still don't understand why MS Support pushes people to post on these forums... maybe
they just want to get them off the phone? No one from MS checks these forums and no one here has the capacity to actually help you.... we can only offer advice. If your controller is over a year old, and the warranty is out of date, your best bet is to ship
it off to be repaired or just buy a new controller.

Thank you all for the opinions

I got BF4 and DR3 and I can stop playing DR3.